As Vice President of Business Operations, I orchestrate all bottom-line factors, including company vision, long-range strategic planning, product management, and distribution across all markets. Develop and implement annual business plan and ensure successful results; prepare annual budget; accountable for P&L. Redefine organizational structure, pricing decisions, and perform financial evaluation of company results. Provide cross-functional management; manage four Directors; and general oversight of 50 team members. Selected Contributions:• Instrumental in transitioning and transforming an unorganized, unstructured small company into a structured and defined organization through defining and implementing short- and long-term business plans. Successfully achieved the top and bottom-line revenues since the first year.• Improved communication channels across functional departments through process improvement, decreasing the time taken for product development and technical implementations.• Instrumental in setting up a greenfield 24/7 customer care service center; achieved a turnaround time of under 10 minutes to attend to the incident.• Substantially improved productivity while reducing operational costs by 34% in 6 months.• Monthly revenue growth 2 times in 12 months.

I was accountable for directing product development and operations strategy for all services; Strategy included product positioning, market segmentation definition and analysis, competitive analysis, and profitability, running continuous awareness campaigns, customer engagement and service usage. Oversee staffing, strategic directives, and training of national customer care and sales teams. Developed and implemented marketing plans, established marketing and sales objectives. Managed project teams through due-diligence, prioritization, and development. Selected Contributions:• Multiply 10 times annual revenue in 2 years.• Successfully identified and resolved problems resulting in 30% cost reduction.• Introduced the new commercial offer for value added services.• Collaborated with strategic partners to launch new products including the launch of Carrier Billing for Google Play, becoming the first operator in LATAM.

I directed the 4G implementation team. We transitioned the IT department into business support area aligning their objectives with business goals; this was focused on gross adds, revenue targets and cost reductions. Analyzed and executed effective technical solutions meeting the functional, time and budget requirements. Recruited, trained, mentored, and developed new management team. Negotiated major contracts. Selected Contributions:• As head of IT, led the enterprise-wide implementation of technical solutions to support the new 3G network with a budget of USD 40 million. Led a diverse group of over 100 team members and collaborated with multiple vendors.• Successfully managed 30+ projects simultaneously from conception to completion for all business divisions. Projects involved reengineering underperforming business processes, large scale integrations, and commercial off the shelf product implementations that required multi-functional expertise.