Raúl Martínez González Email & Phone Number

Amsterdam, North Holland, Netherlands

- Demonstrate knowledge and a good understanding of the Transfer product when interacting with customers- Detect tickets trends and find solutions to constantly improve our SLAs- Develop and refine Support processes and workflows to increase efficiency and decrease agents' response time- Identify product issues impacting users, collect information and.

As a quality control specialist at bunq I had to deliver the following tasks:- Evaluate the status and operability of the quality control within the Support team- Implement a completely new way of structuring the quality control- Manage the implementation of quality control software, Playvox.- Improve the support team's productivity through quality control

Netherlands

- Adapt and transform product strategies into content.- Write targeted content for Community management of bunq's Community platform while structuring, tracking and reviewing the content calendar.- Offer structural solutions through user feedback on different review platforms and improve the user journey through Community management.

Amsterdam Area, Netherlands

Providing quality support to users:- analyzing and understanding the product that is constantly evolving but as well from the user perspective- providing efficient first-time answers to questions inquired by users- offering technical support finding structural solutions based on the bunq app functioning- Processing a high amount of complex information.

- Part of bunq’s dynamic and international guides team. More specifically, the social and online community team.- Social media management: generating content, filtering the interactions made (user journey and user experience)- Prospecting campaigns to revamp the content and followers of bunq's social channels-Interacting with the great Community of bunqers.

Amsterdam Area, Netherlands

- Performing the same duties as an international sales agent, in charge of the language courses for the Spanish market and Hult Int. Business School for the European markets- Assisting the sales supervisor in any task related with the correct management and work function of the Spanish team- Solving problems by guiding people and answering to their daily.

Amsterdam Area, Netherlands

- Responsible for contacting potential customers within 4 different markets (Spain, USA, UK and Mexico)- Promoting language and study programs abroad through direct customer contact- Qualifying the level of interest regarding their information request asking open questions- Explaining products or services and prices, answering customers´ questions about.

Alongside with a trading partner, I created a small beekeeping company, Gildo's Miel. The project was born from the need of challenging ourselves to create a quality product that speaks for itself. I therewith developed a good understanding of the wide range of work necessary to get the project off the ground. This included processes like:- analyzing the.

León Area, Spain

Administrative tasks connected with the hosting of new international students arriving at the University of León.- Listing and guiding the new students so that the process of their arrival was easier- Solving different problems and doubts they may have- Capacity for being permanently in touch with different areas of the university so that all.

Teaching Spanish in a Polish school, being in charge of several groups of students with different language levels from elementary to advanced.- The main goal was to motivate the students in order to help them in their learning process and acquisition of their language skills- Methodology based on a communicative approach- Meeting the parents was also a key.

English Philology Graduate, Foreign Languages And Literatures, General

Erasmus Scholarship. Katowice, Poland. 2012/2013 Member of the "Padrino" program. Hosting international students

Bachelor Of English Philology