As a dedicated Workforce Development Program Manager at MTP, I’m passionate about empowering jobseekers and advancing equity. Here’s how I make an impact:About MTP:MTP, affiliated with the Minnesota AFL-CIO, connects individuals to union jobs and upgrades incumbent worker skills.Our mission: Strengthen the pipeline for underserved populations into stable job opportunities.Funded by grants from state and county agencies, unions, and federal programs.Key Responsibilities:Strategic Leadership:Develop and execute plans aligned with policy and regulations.Champion participant-centered service delivery.Stakeholder Engagement:Cultivate relationships with unions, state/county staff, employers, and community organizations.Collaborate to enhance program effectiveness.Quality Service Delivery:Design and implement services for unemployed and underemployed jobseekers.Ensure client-focused, culturally competent practices.Team Leadership:Recruit, train, and lead counselors, program navigators, and support staff.Foster a positive work environment for growth.Financial Management:Develop and manage program budgets responsibly. Identify funding opportunities for program expansion.Data-Driven Decision-Making:Leverage data for continuous improvement. Assess program effectiveness using performance metrics.Compliance and Reporting:Ensure adherence to regulations. Timely submission of program reports and financial documentation.

Provided employment services to unemployed Minnesotans to advance economic opportunity for all and give people hope whenever they lose a job or face life’s challenges.• Effectively managed a team of 11 career counselors, job developer and compliance specialist to provide outstanding service to our clients on their quest for better jobs.• Coordinated transition to remote work environment and working from home systems to keep our services available to clients during the shutdown due to the COVID19 Pandemic in 2020/2021.• Implemented a system that encourages training allowing our clients to find better jobs by obtaining credentials in fields with strong job growth.• Coordinated weekly meetings to discuss training requests from our clients to provide financial support for those who qualify for assistance based on their employment plans.• Interpreted and followed state/federal regulatory rules, procedures, and administrative policies; to maintain compliance with the MN Department of Employment & Economic Development.• Oversaw the delivery of services for over 509 Dislocated Workers, Pathway to Prosperity and Minneapolis works clients during fiscal year 22 achieving outstanding performance.• Focused on continuous improvement strategies to ensure our clients successfully reach their goals while following legal and regulatory requirements to comply with program guidelines.• Successfully identified compliance gaps and implemented corrective actions, resulting in improved grant program performance.• Skilled in compiling and analyzing program data to inform decision-making using the Workforce One (WF1) case management system.• Facilitated cross-functional collaboration to align program delivery with organizational goals.

Provided support services for dislocated worker program participants and teamster members to assist with available services and program benefits.• Interviewed and assessed teamster members and dislocated workers experiencing personal and family problems to provide appropriate level of support and services.• Conducted financial assessment of clients and teamster members, and reviewed clients financial support request for panel consideration to determine eligibility.• Assisted staff with support services requests and referrals to assist clients and program participants with additional access to social services in the community.• Worked in conjunction with partner vendors, including United Way and NuVantage Employee Resource to ensure uniform quality service delivery for all clients.• Collaborated with teamster union locals comprising the clients of Teamsters Service Bureau, including teamsters’ business agents, and employer contacts.• Maintained and observed proper standards of care, fiduciary duty, HIPPA compliance, and data privacy practices to provide professional service to clients.• Kept detailed records of all contacts with clients, resource agencies, union representatives and other customers.

Provided client assessment, case management and general information for Spanish and English-speaking clients regarding available services and program procedures.• Utilized research, planning, and job development skills to provide educational and employment opportunities for a diversity of unemployed and under-employed dislocated workers.• Developed individual employment and/or training plans, while helping with job search, career counseling and educational options.• Met with clients to assess and evaluate individual employment needs; provided agency referrals as necessary and accurately process intake paperwork.• Verified, authorized, and initiated payment of tuition, books, fees, and supportive services as requested by program participants; handled school inquiries regarding client enrollment.• Interpreted and followed state/federal regulatory rules, procedures, and administrative policies; maintained files and case notes for MN Department of Employment & Economic Development.• Maintained and updated database to track records for the state WorkForce One management information system, statistical analysis and client expenditures.• Networked with team members to develop strategies to meet the needs and interests of the unemployed, under-employed and dislocated workers.• Excellent knowledge of the Trade Adjustment Act (TAA), Workforce Investment Act, employment agencies and numerous community services available for the unemployed.