Raul Rivera Email & Phone Number

Louisville, Kentucky, United States

Project Manager of Business Development and applications

Philadelphia, PA

Spearheaded the deployment of advanced mobile POS systems across 100+ sites within Aramark International Health Care Division, achieving zero downtime and 100% on-time delivery through quality control audits and coordination with site managersCollaborated closely with senior leaders to create a Smartsheet reporting ecosystem, significantly enhancing.

Florida, United States

Developed and implemented staging processes for networking and POS equipment at new Hard Rock International & Seminole Gaming properties. Integrated Smartsheet SAS application with CIO within 90 days, allowing for immediate updates and tracking of over 100 IT projects with a total budget exceeding $15 million

Austin, Texas Area

Lead operations team of architects, engineers, and external contractors in supporting Retail Operations at 110 retail locations throughout the US with 24x7 Infrastructure support services.Developed and implemented IT architecture strategy, including network and cloud management, cybersecurity, PCI compliance, and disaster recovery. Led the deployment of.

Austin, Texas Area

Spearheaded complex projects as a Sr. Project Manager for Kendra Scott Retailer, including PCI-DSS compliance, O365 implementations, and MPLS circuit installations across 75 retail locations. Successfully deployed over 200 POS systems, resulting in reduced transaction times by 15% and achieving full regulatory compliance.

Austin, Texas Area

Tioga Downs Casino - Directed installation efforts for 950 slot machines, forty-four tables, and two restaurants by integrating hardware and software applications, coordinating low voltage requirements, and conducting interface testing and validations. Served as key liaison between construction and operations, ensuring timely project completion and.

Austin, Texas Area

Created a Project Management Office that implemented PMI standards and best practices, including standardized templates and regular training sessions. Increased project completion rate by 50 percent within a 12-month periodReleased three major software revisions of Call Center Financial applications three months ahead of schedule. Reduced defect tracking.

Austin, Texas Area

Directed a $4M project at Aqueduct Racetrack, coordinating with key stakeholders to install hardware and software for 5,000 Slot Machines (POS) gaming devices, resulting in $300K monthly revenue.Managed the software development efforts of five major product revisions of company's Customer Relationship Management (CRM) and Instant Lottery Systems through.

Greater Memphis Area

Led the implementation efforts of installing Cashless Ticketing Systems on 28,000 gaming devices at sixteen casino gaming properties in seven states spanning eighteen months while managing a $40 million budget. Saved $30 million in ongoing operating expenses

Las Vegas, Nevada Area

Managed and led IT operations: Successfully oversaw six complex MIS operations across four states, ensuring 24/7 uptime with a team of 50 employees.Managed annual operating budgets of $4 million effectively.Y2K project leadership:Spearheaded the crucial Y2K upgrade for 20 mission-critical systems across six locations, ensuring business continuity.Network.