Ravi C. Email & Phone Number

Hyderabad, Telangana, India

Hyderabad Area, India

-- Program Management and leading the engineering team to help enterprises curate a winning design leading to a great CX, lower acquisition costs, lower cost to serve and increase the lifetime value of customers.-- Ensure smooth delivery of Contact center solutions Genesys Pureconnect, Purecloud and Pure Engage portfolio.-- Leading new technical product alliances and integrations with Oracle Cloud, Google Contact Center Solutions, Crystal Reports, etc. -- Product Management for… Show more -- Program Management and leading the engineering team to help enterprises curate a winning design leading to a great CX, lower acquisition costs, lower cost to serve and increase the lifetime value of customers.-- Ensure smooth delivery of Contact center solutions Genesys Pureconnect, Purecloud and Pure Engage portfolio.-- Leading new technical product alliances and integrations with Oracle Cloud, Google Contact Center Solutions, Crystal Reports, etc. -- Product Management for In-house customer experience applications. Show less

Gurgaon, India

--Product Management for Ameyo Cloud Contact Center platforms, Omni-channel FusionCX Platform with PRDs, User stories for Agile development.-- Integration for Omnichannel with Key CRM vendors like Salesforce, MS Dynamics, Zoho etc.-- Product Management for Ameyo Mobile Applications( Android & IOS).-- Analytics integration with BI tools and enhance existing dashboards and reporting for producing CX analytics.-Refine Product Backlog and participate in Scrum meetings for… Show more --Product Management for Ameyo Cloud Contact Center platforms, Omni-channel FusionCX Platform with PRDs, User stories for Agile development.-- Integration for Omnichannel with Key CRM vendors like Salesforce, MS Dynamics, Zoho etc.-- Product Management for Ameyo Mobile Applications( Android & IOS).-- Analytics integration with BI tools and enhance existing dashboards and reporting for producing CX analytics.-Refine Product Backlog and participate in Scrum meetings for integration among Drishti`s cloud offerings and collaborate with stakeholders evangelizing the product. Show less

Bengaluru Area, India

--Conceptualize custom product offerings in partnership with Wipro, HappiestMinds for building Next-Generation-Customer-Experience (NGCE) platform powered by analytics engine with an Omni-Channel Unified View providing real-time insights to agents.--Solution Consultant for complex customizations/ strategic accounts like Amazon, Ola, Flipkart, Myntra, Mphasis, Firstsource etc by conducting workshops, delivering solutions.--Customer Success Management for strategic accounts like Amazon… Show more --Conceptualize custom product offerings in partnership with Wipro, HappiestMinds for building Next-Generation-Customer-Experience (NGCE) platform powered by analytics engine with an Omni-Channel Unified View providing real-time insights to agents.--Solution Consultant for complex customizations/ strategic accounts like Amazon, Ola, Flipkart, Myntra, Mphasis, Firstsource etc by conducting workshops, delivering solutions.--Customer Success Management for strategic accounts like Amazon, Ola, Flipkart, Myntra, Mphasis, Firstsource etc ensuring continual engagement from conducting workshops and delivering the solution and account management.--Interface with Regulatory bodies like DoT, TRAI and ensuring compliance adherence for FinTech and Healthcare verticals.--Prepare and refine marketing collaterals, whitepapers and case studies for emerging offerings of Ameyo.--Build ISV connectors and partnership with ISVs like Microsoft, RightNow, ServiceNow, Zoho, Salesforce, vTiger etc and custom white-labeling cases( eg: SmarterBiz). Show less

Bangalore

 Designed and Proposed a feasible cost effective e-commerce Web and mobile solutions for global clients. Provided technical solutions starting from portfolio websites to e-commerce websites, built Smart agriculture platform with analytical metrics, Personal Finance web applications, Pedometer mobile apps, OMR scanning software, a credit card processing android application, UDP protocol based water monitor system, a route planning engine for efficient last mile logistics etc. Clients… Show more  Designed and Proposed a feasible cost effective e-commerce Web and mobile solutions for global clients. Provided technical solutions starting from portfolio websites to e-commerce websites, built Smart agriculture platform with analytical metrics, Personal Finance web applications, Pedometer mobile apps, OMR scanning software, a credit card processing android application, UDP protocol based water monitor system, a route planning engine for efficient last mile logistics etc. Clients varied from individuals, startups to medium level enterprises and outsourced projects are on-boarded. Extensive Full-Stack web and Mobile Application development on various web technologies PHP, HTML, CSS, JavaScript and MySQL/MongoDB, PhoneGap etc. Actively participated in the in-house product development and user experience design. Maintained Customer Relationship and probe for new opportunities engaged in Alliances and Partnerships. Resiliently engage in product development, operations and logistics for in-house products, ensuring a marketplace for the startup. Show less

Gurgaon

 Designing ICT solutions for clients involving IT equipment including servers, Storage, Cloud Solutions, Virtual Desktop Infrastructure, Server Consolidation/X86 Virtualization, Datacenter solutions. Preparation of RFP/ RFI responses and technology proposals; technical support to Business Development by way of presentations and Client meetings and feasibility studies. Actively communicating with Enterprise clients to gather information and proposing a feasible business case and… Show more  Designing ICT solutions for clients involving IT equipment including servers, Storage, Cloud Solutions, Virtual Desktop Infrastructure, Server Consolidation/X86 Virtualization, Datacenter solutions. Preparation of RFP/ RFI responses and technology proposals; technical support to Business Development by way of presentations and Client meetings and feasibility studies. Actively communicating with Enterprise clients to gather information and proposing a feasible business case and enhancing the opportunity pipeline. Working on multiple key projects at the once and meeting deadlines and customer expectation. Attending Pre-Bid and creating an impact and convincing customer for Large Govt projects and engaging partners. Ensuring implementation of new projects as per targeted timelines and organising Proof Of Concepts and defining SOW. Promoting Brand and solution awareness among enterprises by actively coordinating with the marketing team providing solutions and material for activities like Demo Road-shows, International Conferences and summits. Show less

Gurgaon, India

 Understanding telecom architecture, call flows and stay up to date with latest specifications and standards like 3GPP, TEC etc involving core network solution including Evolved Packet Core, Circuit Switch, NGN, IMS, Cloud solutions. Manage Product Roadmap and prioritization of identified key user stories/ Flows.  Preparation of RFP/ RFI responses and technology proposals; technical support to Business Development by way of presentations and Client meetings and feasibility… Show more  Understanding telecom architecture, call flows and stay up to date with latest specifications and standards like 3GPP, TEC etc involving core network solution including Evolved Packet Core, Circuit Switch, NGN, IMS, Cloud solutions. Manage Product Roadmap and prioritization of identified key user stories/ Flows.  Preparation of RFP/ RFI responses and technology proposals; technical support to Business Development by way of presentations and Client meetings and feasibility studies. Working to win key projects as a pooled resource of major Telecom players including Airtel, Aircel and BSNL, Nepal Telecom in the until Jan 2011 and dedicatedly supporting Aircel account and all cloud opportunities later on. Promotion of Brand in Huawei sponsored national and international events like Demo Road-shows, International Conferences and summits. Show less