As a Financial Assessments Officer in the Citizen Services department at Lincolnshire City Council, I am responsible for calculating financial contributions for citizens receiving Adult Care Services. This involves utilizing a Windows-based software package to conduct complex financial assessments for service users. My key duties include:Data Collection and Analysis- Gathering and compiling the necessary data to determine service user eligibility for financial assistance- Ensuring provider payments are accurate and in line with entitlementsSoftware Operations- Expertly using a Windows-based system to calculate financial assessments for adult care service recipientsTeam Collaboration- Working closely with colleagues to review and update payment and assessment proceduresPolicy Interpretation- Demonstrating strong understanding of Department of Health guidance and Lincolnshire County Council policy to process assessments with a high degree of accuracyClient Communication- Corresponding with service users, their representatives, legal services, social workers, and other stakeholders as requiredRelationship Management- Maintaining effective working relationships with Lincolnshire City Council's social services staff, service providers, and service usersThis role requires exceptional attention to detail and strong numerical skills to handle the complexities of financial assessments. I take pride in delivering accurate results and providing transparent, responsible representation of Lincolnshire City Council.

Finance Assistant (Assessment Officer – Residential) at Serco Plc - Lincoln, UKJune 2023 to till the date.Working in citizen services which includes making direct payments for citizen of Lincolnshire City Council. The payments made are complex so we utilize our Using a windows-based package, to calculate financial assessments for service users which consist of multiples date arrays, figures to be added, deducted and making sure the entitlement of the person is correct as well as communicating with the key workers. Other responsibilities include, sending post letters to the citizens, representing Lincolnshire City Council with transparency and responsibilities. This reflects from the fact that we sign agreements and send them on a basis. High accuracy is essential in this role.• Data collection and analyze - Gathering and compiling the data required to determine whether a service user is eligible for financial assistance and to guarantee that provider payments are made accurately.• Operate software - Using a windows-based package, to calculate financial assessments for service users in receipt of Adult Care Services.• Team Collaboration - Work with colleagues in reviewing and updating payments and assessments procedures.• Interpret guidelines - Understand DOH guidance & Lincolnshire County Council Policy to process assessments accurately.• Communicate with Clients - To Correspond with Service users, their representatives, legal services, social workers, and other professionals as and when required.• Maintain relationships – To maintain effective working relationships with LCC social services staff, providers of services and service users.

• Operation Management - Where manage the security site. Planning, Staffing, Coordinating, and Reporting.• Quality Assurance - Look over the quality of work and deliver excellent customer service.• Client Handling - Client meetings and site preparation.• Customer Services - With good staffing, provide appropriate staff for specific sites.• Data Collection - Collect data from clients for records.• Data Analyse - After getting data from the client, need to verify data according to the company’s record.

• Managed inventory, including order verification and raw material procurement• Operated cloud-based ERP software for stock management• Performed administrative duties and maintained office records• Communicated with clients and arranged meetings• Analysed employee work data and processed wage requests• Maintained financial ledgers, created invoices, and managed accounts payable/receivable

• Client meeting arrangements - Attend the client’s call and arrange the meeting with an advocate.• Typist - Basic data entry I.e., notices, Affidavits, and Statements for clients.• New staff recruitment - Documentation of new joining staff and staffing.