Identify procedures and scenarios for the quality control of products and services.Process product reviews and inform the development team of errors.Communicate quantitative and qualitative findings from test results to the development team.Monitor efforts to resolve product issues and track progress. Spot areas for improvement to enhance the efficiency.

Handling a team of 50 people on floor for taking care of complete responsibilities as a floor leader. Resolving all types of customer service queries and complaints.Used to handles all the Escalation calls which were transferred to us from the Line one agents and to solve the quires and complain of the irate customer with providing them proper resolution without any escalation.Helping Team leaders in process knowledge issues amongst the subordinates.

Was responsible for generating revenue for the paid subscription of just dial listings on App/Web/WAP.

Taking care of the sales and marketing operation with focus on achieving sales growth, with sales target, customer care target, retention target, mail reversal. Maintaining a showroom environment and decorum

Managed sales of Airtel by providing the mobile connection and coupon to the prospective retailers via domestic. Maintaining relationship with clients for the betterment of organization.Maintaining the database of generate leads, preparing daily activity reports and MIS. Providing after sales service to the new and existing client pertaining to the value added services offered by Airtel