I am Ravi Chopra, an IT professional with over 16 years of experience in IT Operations Management. I specialize in consulting high-performing teams and implementing robust IT solutions, with expertise in cloud (Azure, AWS) and on-premises infrastructure, security protocols, and project management.Key Skills:Infrastructure & Cloud ManagementSecurity & Risk ManagementLeadership & Team BuildingProcess ImprovementVendor & SLA ManagementCertifications:Azure Solutions ArchitectAzure AdministratorITIL V4Professional Experience:Manager IT at Rastreator India: Leading IT service transitions, managing projects and teams, and ensuring SLA compliance.Technical Specialist at IBM India: Managing global projects and critical customer requests.Support Engineer at Microsoft India: Supporting Microsoft Premium and Professional customers.Senior Engineer at Wipro Infotech: Providing L2+ server support and managing data centers.Personal Details:Based in New Delhi, IndiaFluent in English and HindiValid U.S. B1 VisaPassionate about leveraging technology to drive business value and efficiency.