Ravi Gidda Email & Phone Number

Mississauga, On

As a champion and voice of the customer, we recognize and represent our customers. We understand their goals and priorities, and as their advocate, we collaborate with internal groups to ensure our customers receive maximum value from their investments in Trapeze products and services. As a Customer Success Manager, I:-Demonstrate the value of adopting new releases to guarantee that customers take advantage of the latest features; providing guidance on product upgrade process to guarantee successful implementation. -Lead the management and remediation of complex critical situations.-Conduct regular Customer Success action plan meetings to provide updates and address challenges impeding customers’ success. -Develop plans to address areas of concern conveyed in relationship surveys like the Net Promoter. -Lead account management meetings with sales and other internal stakeholders to develop success strategies to create long lasting business relationships. -Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers.-Work in a customer-facing role. This includes: customer success, customer service, project & program management, relationship management roles.-Can easily build relationships with C-level executives, administrators, end users and other stakeholders.-Am curious and committed to continuous learning as an investment in self-development and acquisition of relevant skills to support our customers. -See challenges as opportunities to learn and grow and am able to motivate, influence and inspire others.-Am energetic, driven, enthusiastic and maintain a positive outlook.-Am proactive, know how to prioritize and multi-task while my acute attention to detail is second to none.-Am a self-starter who gets creative and resourceful when helping customers.-Have impeccable verbal and written communication skills (Including presentations).

Mississauga, On

Builds and maintains client relationships, working in partnership with field Sales teams in managing the execution of strategic marketing and business plan. Handles inquiries, scope changes, questions or concerns for the life of their clients’ projectsManage process for timely production of assigned Marketing programs, including flyers, catalogues, special projects or websites.Facilitate and manage strategy meeting/project kick-off meetings, branding meetings across all functional areas or the organization.Create and drive critical path on each assigned project to ensure delivery dates are met.Act as liaison between creative department, production department and sales/clients.Identify and manage overall program media costs and budgets; identify budget issues when appropriate.Coordinate vendors services via telephone and email; includes but not limited to translation services, photography and print production.Adhere to client's corporate logo standards. Assist Merchandising Specialist with merchandise presentations to clients.Produce/maintain accurate and organized reports to monitor program (weekly/monthly updates on program status/metrics).Issue purchase orders to vendors, according to company policies.Review and analysis of program mgmt reporting to better manage future account development.Update, test and maintain websites for assigned accounts.Report status of accounts/projects weekly; develop risk mitigation plans as appropriate and execute when needed; Ensure mitigation/contingency plans are in place for identified risks and effectively managed. Actively participating in developing, documenting and implementing the Marketing strategies for penetrating client base, account retention and increasing revenue. Build and leverage customer relationships in order to penetrate additional marketing avenues for promotion and marketing efforts.

Richmond Hill, On

Scarborough, On

Education record

Current - Leadership Development Series Certificate