Ravi Kiran Email and Phone Number

Good knowledge in eliciting and prioritizing requirements, good at translating business processes into detailed specifications. Experienced in Agile methodologies, excels in comprehensive documentation creation and proficient in data collection and analysis, including SQL queries. Good understanding in developing Tableau dashboards for visualizing key performance metrics.

A highly motivated and detail-oriented professional with strong computer skills, particularly in Microsoft Office. I am a quick learner who excels in both independent and collaborative work. My exceptional communication abilities ensure accuracy and precision, allowing me to grasp complex information and convey it clearly in written and spoken form. I am confident engaging with individuals at all levels and possess a strong aptitude for adapting to new technologies.

Experience in troubleshooting and resolving network connectivity issues, including routers, switches, and Wi-Fi.Diagnosing and resolving technical issues related to hardware, software, and network problems.Provides timely and effective technical support to users, answering questions, and resolving issues.Experience in Incident management - Logging, tracking, and resolving incidents in a timely manner.Hands on experience on creating and maintaining technical documentation, such as knowledge base articles and troubleshooting guides.Implement security policies and procedures to protect systems and data.Escalate issues to senior associates if the issue is complex and needs to be addressed within SLO.Communicated complex technical information to customers in a clear and concise manner.