Ravi Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Chipset Program Management:Collaborates with key stakeholders and program sponsors to develop goals, set the prioritization of deliverables, and discuss necessary priorities and stakeholder needs.• Manages and takes responsibility for multiple small programs/technology with moderate complexity or a single complex program/technology by applying up-to-date program management knowledge to meet deadlines.• Develops and manages the execution of the program Plan of Record (e.g., on time, on budget, within scope) for multiple small programs or a single medium sized or complex programs/technologies which includes schedule and resource forecasting, stakeholder identification, method and frequency of communication, scope, and prioritization.• Tracks and manages all key metrics pertaining to a program and identifies when metrics deviate significantly from Plan of Record; escalates issues in a timely manner and proposes corrective actions.• Manages and prioritizes the work of the program team by establishing schedules, task assignments, and tracking tasks of team members.• Identifies program issues/risks and creates a risk mitigation plan for multiple small programs or a single medium sized or complex program. Maintains and updates the risk tracker.• Helps to promote program vision and objectives within own team, and ensures program objectives are met or exceeded.• Supports the adoption of processes by applying best practices and identifying and recommending process improvement opportunities within respective programs.

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

- Managing stakeholders and clients for the services provided by us. Managed 2 project teams with agile methodology and ensured timely completion of all the projects.- Spearheaded 15+ agile ceremonies such as sprint planning, daily standups, retrospectives, story refinement and release planning. - Business analysis and expansion of workforce & asset management.- Managed the development of web based internal EMS for organising and optimising process of business.

Bangalore Urban, Karnataka, India

- Started handling a team of 15 members of non- IT domain.- Trained contract workers for clients for best services in Commercial Kitchen cleaning.- Helped Clients to have smooth process of escalation and more than 95% service satisfaction. - Brought two new clients within 6 months of time in different geographical location of India.- Increased the business revenue by 25 % in second half of financial year.- Being as operation manager my responsibilities are to create a roadmap for the organization expansion, to prioritize features and to develop implementation plans for the same.- Responsible for delivery of services, generation of revenue and customer satisfaction.- Spearheading various teams of total 48 semi-skilled employees to deliver various services.- Working closely with management to define the service delivery strategy and build a Roadmap to strike a balance between repair old vs deliver new.- Defining and measuring Objectives and Key Results (OKRs) for the team every quarter to create alignment around KPIs and engagement around measurable goals.- Handle documentation of service delivery, Roadmap for company growth, OKR Metrics, Competitor Analysis, Requirement Gathering, and Market Research.

Bangalore Urban, Karnataka, India

- Moved to core networking domain in shared environment (Clients).- Managed L2 and L3 network issues related to switching and Routing.- Troubleshooted incident and problem tickets in ITIL framework.- Worked on GCP, VPN and CISCO ASA 5500 series firewall.- RCA for Incident and problem tickets using "Services Now" Incident tool.

Bangalore Urban, Karnataka, India

- Being as network engineer trained for Microsoft server network handling engineer.- Packet level problem identification and troubleshooting using Wireshark.- Worked on premier cases of pilot project from Microsoft.- Incident handling using ITIL framework for different clients of Microsoft.

Bangalore Urban, Karnataka, India

Mercedes Benz Research and Development India (MBRDI) - Promoted to handle Network of Mercedes Benz in month of December 2017. - Played an important part of program that included access-control, auditing, threat prevention and incident management.- Supported controls for ISO and VSS compliance.- Actively involved in scheduled upgrades for CISCO network devices.- VLAN, Switching, ARP level troubleshooting.- OSPF, EIGRP, Tunneling, VPN troubleshooting.

Bangalore

- Served as contract consultant for Datalink (Now @insight).- Supported datacenter containing over 3000+ Windows servers.- Managed 2000+ Cisco network devices of different series.- Used Incident management and monitoring tools, Services Now and Spectrum.- Built 60+ Windows 2012 R2 and 2016 R2 from scratch using IDRAC for client.- Solved different priority based incident cases, severity based problem and change cases using ITIL framework.

Bangalore

- Managing stocks came to the warehouse and layout.- Proper use of tools, taking care of layout.- Increasing revenue of department by changing different parameter of sale.- Working with the other team such as communication team, branding team to increase the sale.- Most important leadership quality in order to manage other members of the team as well.

Chickballapur

- Founded the college first technical club with 16 different handling their responsibility given to them.- Organized tech festival in the college.- Strengthen and motivated the students to move towards the application of their subject.- Provided students and learning the management skill being the chairman of the club.

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

Activities and Societies: Seminars, project leader, club website developer team leader. Founder of this technical club, Worked on IOT.

High School Diploma, Science

Activities and Societies: - Cultural team member. - Sports enthusiastic. - Badminton player. - High school level coder- Have completed my.