Ensured the team gave exemplary hospitality to the clients at all times.Ensured adequate staffing to cover the daily business demands. Assign the duties to the staff in allocated areas.Making staff competition to each other to developed his or her skill. Completing daily and weekly staffing schedules according to expected business volumes. Providing leadership to a team during a shift.Recommending capable staff members for promotion and advancement. Motivating staff… Show more Ensured the team gave exemplary hospitality to the clients at all times.Ensured adequate staffing to cover the daily business demands. Assign the duties to the staff in allocated areas.Making staff competition to each other to developed his or her skill. Completing daily and weekly staffing schedules according to expected business volumes. Providing leadership to a team during a shift.Recommending capable staff members for promotion and advancement. Motivating staff to deliver better results. Planning in detail for each shift. Monitoring staff performance during a shift and addressing any shortcomings. Mentoring and training up new employees. Making sure that all staff are properly dressed and enforcing grooming and appearance standards. Ensuring the correct staffing levels for each shift. Completing payroll records and ensuring that all staff files are up to date. Managing the opening and closing of the work premises. Responsible for all cash management during the shift.Dealing with customer complaints in a professional manner.Providing feedback to senior managers on team performanceBeing involved in and contributing to team meetings. Making sure that all staff have the basic skills training needed to perform their jobs.In the spheres of customer service, operations,sales & Marketing in B2C format.AREAS OF EXPERTISE Show less

12month experience for the handled the operation of desk.Inspected the guest room, public area, restaurant and other services. Took care of minibar as part of my key result area.12 month experience of Floor Handling.(Turning around the guest rooms)Took care of lost and found as part of my key result area.

-cleaning rooms and making beds- Pablic area handling. -Lost and found handaling.