Ravi Kumar Email & Phone Number

Bengaluru, Karnataka, India

At BarRaiser, we are transforming how companies hire top talent by providing expert-driven, unbiased technical interview services. Our AI-driven platform ensures that every candidate is evaluated fairly and thoroughly, helping companies to build diverse, high-quality teams efficiently.Key Responsibilities:🔹 Act as the primary point of contact for key accounts, ensuring clients are satisfied and their recruitment needs are met.🔹 Develop and maintain strong relationships with stakeholders, understanding their unique hiring challenges and requirements.🔹 Offering training and continuous support on BarRaiser’s platform to ensure a seamless experience.🔹 Collaborate with internal teams (Sales, Operations, and Tech) to deliver customized solutions and address client feedback.🔹 Provide data-driven insights and recommendations to improve clients' technical recruitment processes and outcomes.🔹 Monitor account health and proactively resolve any issues, ensuring high client retention and satisfaction.🔹 Track and report on client success metrics, helping to optimize our service and identify areas for growth.

Bengaluru, Karnataka, India

Gurgaon, Haryana, India

• Daily transactional query/complaint monitoring.• Productivity and improvement • Partner Management • Capacity planning and forecasting• End to end resolution• Audits to improve processes and reduce Complaints. • Ongoing Feedback and VOC on process improvement. • Escalation analysis and improvements• 100% usage of empowerment matrix / data , use escalation matrix to resolve customer complaints• Employee Engagement and Satisfaction• CSAT Target achievement and delivery of actions to improve service• Increase customer satisfaction by understanding business needs and providing additional solutions and resources.• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Gurgaon, India

Gurgaon, India

Responsible for Managing South Delhi & West Delhi.Acquired & On-boarded 30+ Merchants in less than 2 Months.Building Relationship With the Merchants and solving client’s issue.Account Management for more than 50+ merchants.Cash Clearance for the services provided to the Merchants.

Gurgaon, India

Master Of Business Administration (Mba), Marketing & Hr, "Dual Specialization", 78.28%

Bachelor Of Business Administration (Bba), 70.76%