Desktop Support L1
CurrentInstallation, Configuration and Administration of Windows 10 with standard software’s andapplication installation and configurationExperience in MS Outlook configuration and troubleshooting, office 365 and other application troubleshootingOutlook Configuration & Outlook BackupExperience with Remote support with end users and VIP usersIncidents, Service Request management in Service Now ToolUser handling during the users visit when users are facing any hardware, software… Show more Installation, Configuration and Administration of Windows 10 with standard software’s andapplication installation and configurationExperience in MS Outlook configuration and troubleshooting, office 365 and other application troubleshootingOutlook Configuration & Outlook BackupExperience with Remote support with end users and VIP usersIncidents, Service Request management in Service Now ToolUser handling during the users visit when users are facing any hardware, software and OS related issues and arrange the gate pass for user and return the laptop to the user when issue is fixedInstallation and Configuration of Network Printer like HP, Good Understanding of Installing, updating and troubleshooting of base operating systemExperience in troubleshooting issue in Windows Environment like OS reboot issue, blue dump issues, OS crash issue, performance, Slowness issues, application or drivers’ issuesExperience in analyzing hardware related issues and replace the faulty parts with the vendor helpCisco IP phone configureAzure local administrator password solutionPresentation support Bitlocker configure save Azure Show less
