Ravi Kumar Email & Phone Number

Bengaluru Area, India

Drive net promotor score of Hardware parts and Recovery media of various Customer Support partners like HP CS, Wipro, Quezon, MOA etc.Preparing and publishing of interactive dashboards of detractor analysis of HP Consumer PCs & Printers. Ensuring operational efficiency of agents across partner sites through daily case analysis.Preparing and publishing of 6 different dashboards like product quality defect rate, escalation rate, issue resolution, east of effort, predicted sNPS, survey… Show more Drive net promotor score of Hardware parts and Recovery media of various Customer Support partners like HP CS, Wipro, Quezon, MOA etc.Preparing and publishing of interactive dashboards of detractor analysis of HP Consumer PCs & Printers. Ensuring operational efficiency of agents across partner sites through daily case analysis.Preparing and publishing of 6 different dashboards like product quality defect rate, escalation rate, issue resolution, east of effort, predicted sNPS, survey prediction accuracy rate. Show less

Bengaluru Area, India

Managing the Monthly, Weekly & Daily Report Creating in MS-Excel by using MSExcel, VBA (Macro) and MS Access at Operational level.Develop an in-depth understanding of data sources, tables and data relationships.Data Management including extraction of raw data from the source database and converting it to useful information.Analyze business information to identify process improvements for increasing business efficiency and effectiveness.Collate data from various sources and… Show more Managing the Monthly, Weekly & Daily Report Creating in MS-Excel by using MSExcel, VBA (Macro) and MS Access at Operational level.Develop an in-depth understanding of data sources, tables and data relationships.Data Management including extraction of raw data from the source database and converting it to useful information.Analyze business information to identify process improvements for increasing business efficiency and effectiveness.Collate data from various sources and design MIS as per client needs.Gather requirements, identify MIS data gaps, standardize metrics and tracking, and create new/modified report prototypes and automated reporting solutions. Show less

Bengaluru Area, India

Responsibilities:Creating strategies to increase online traffic to the organization as well as clients websites.Tracking the conversions and improving the percentages and numbers.Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.Design, build and maintain company social media presence.Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and… Show more Responsibilities:Creating strategies to increase online traffic to the organization as well as clients websites.Tracking the conversions and improving the percentages and numbers.Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.Design, build and maintain company social media presence.Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).Identify trends and insights, and optimize spend and performance based on the insights.Brainstorm new and creative growth strategies.Plan, execute, and measure experiments and conversion tests.Collaborate with internal teams to create landing pages and optimize user experience.Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.Collaborate with agencies and other vendor partners.Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.Identifying target audiences and devising digital campaigns that engage, inform and motivate.Optimize landing pages and user funnels.Continuously perform A/B and multivariate experiments.Setup and optimize Google Adwords campaigns and social channels paid campaigns.Managing online brand and product campaigns to raise brand awareness.Improving the usability, design, content and conversion of the company website.Responsibility for planning and budgetary control of all digital marketing.Evaluating customer research, market conditions and competitor data.Review new technologies and keep the company at the forefront of developments in digital marketing. Show less

New Delhi Area, India

I was part of web development team in building the network of 44 educational websites using HTML,CSS as front end & ASP and SQL Server in backend.

Post Graduate Diploma, Marketing/Marketing Management, General

Bachelor'S Degree, Humanities/Humanistic Studies