Ravi Kumar Email & Phone Number

Solihull, West Midlands, United Kingdom

• Conducted remote IT onboarding for over 600 new starters in the UK, Central Europe, Eastern Europe, and the Middle East.• Developed my network with key IT suppliers such as Misco, Bechtle, CCS Media, and Softcat. I have helped ensure that whatever hardware the business purchases is competitive.• Enrolled over 600 windows machines to azure active directory and ensured bitlocker encryption was enabled for security and compliance. I ensured all bit lockers keys were backed up online the azure portal for each individual device.• Prepared an analysis of costs and benefits for every Budget/Fiscal year to determine what the business needs in terms of IT hardware, infrastructure, and managing other EMEA offices across Europe. • Developed and implemented maintenance procedures, out of hours to ensure power/facilities management tasks were completed. • Performed bi quarterly audits for all of our security systems installed in our Europe offices as part of SOC2s security• Managed security tickets by helping the organisation by highlighting spam and Phishing tickets and ensured all employees were compliant with the processes.• Design and develop new systems by choosing and configuring hardware and software• Oversee the installation and configuration of new systems to customize them for the organization• Created/managed multiple virtual machines via Hyper V. Helped Technical Support and enterprise mobility consultants with setting up a physical server which now hosts 20-30 virtual machines• Migrated all existing meeting room telephony from Polycom to Logitech which was Teams compliant. Completed 1-3 month pilot trial to ensure the quality of the hardware purchased was compatible for the business• Acted as a Senior IT team lead by training the IT operations team in our regional offices including the UK, Canada and India region.• Implmented IT policies and ensured that all IT services were operational and workable for all the other departments in the org.

Birmingham, West Midlands, United Kingdom

• 1st line technical support to clients• Monitoring and maintaining computer systems and networks using Remote desktop tools• Demonstrating knowledge of ITIL service management processes and IT continuity.• Effective communication with clients over the phone and face-face conversations through setting up systems and resolving issues.• Updating self-help guides to support problem resolution, reporting back to the Quality Assurance and Training Support Analyst

Leicester, United Kingdom

● Gained an understanding of a structured methodology and approach to market research and proposition development● Gained practical skills supporting the delivery of training workshops for businesses and presentations at events● Gained an introduction to the role of social enterprises and experience of working with the third sector including direct contact with Fujitsu and SME's● Developed team working, facilitation and presentation skills by running a focus group at De Montfort University● Gained experience in applying business analysis tools and how to develop a business proposal by putting in a recommendation of how Access Generation should move forward.● Experienced direct engagement with businesses and the third sector● Implemented a business idea which focused on the Access Generation accreditation framework. This is to be used to help assess whether businesses are following a concise recruitment strategy.

Leicester, United Kingdom

Leicester, United Kingdom

• Provide1st / 2nd line support, troubleshoot all ICT related issues quickly and effectively• Correctly prioritise all support calls according to the specific service level agreement and to achieve agreed KPI’s.• Quickly identify the root cause of an issue and, where possible, resolve it, 1st Time using remote access tools.• To ensure calls are logged and prioritised correctly and ensure that customers are made aware of their incident number and approximate timescale to deal as per the existing Service Level Agreement.• Create knowledgebase documentation on the Groups Service Desk System.• To assist the ICT Managers in maintaining the highest level of security on the Group’s computer systems, networks, voice and data communications, and applications.• To produce and assist with the ICT departments KPI reports• Ensure all ICT Assets are correctly allocated and logged on the Service Desk System

Solihull, West Midlands

Delivered high quality customer service Retained knowledge of all the products on sale. Worked well during busy timesHave an encyclopaedic knowledge of all things Apple. Translate technology-speak into everyday language. Develop complete solutions based on customers’ specific needs. Inspire a whole new generation of Apple enthusiasts with the training and support services. Provide an amazing, personalised shopping experience to each and every customer.

Bachelor'S Degree, Information And Communication Technology, 1:1 First Class Classification Obtained Overall

First year modules:2:1 average Grade Business decision making - Information systems development Devices and networks - Visual web.

Btec Level 3 Extended Diploma Ict, D* D* D* Triple Distinction Stars

Activities and Societies: In this two year course, i have potentially worked on developing report writing skills, the ability to produce.

Education record