• Identify problems and provide specific and effective solutions, working with internal and external resources to resolve problems quickly.• Provide technical support and advice, assuring a timely and courteous response to email and telephone requests.• Communicate regularly with users, keeping them informed of problem resolution timeline and action plans.• Implement, Manage, log and track a help desk system.• Assist in demonstrating features, advantages and benefits of products and software, enabling improved productivity and deliver product training when required.• Support the day-to-day IT infrastructure as well as taking responsibility for projects relating to the internal IT infrastructure.• Proactively contribute ideas for improvement within the IT of the business.• Install and configure new software and applications including communication systems and internet connections. • Monitor, configure and maintain equipment, including PC’s, terminal, servers, laptops, printers and mobiles/phones. • Order software/hardware products when requested and within the agreed IT budget.• Perform regular daily checks on server stations and back-ups.• Meet regularly with General Manager/s and Restaurant Manager to discuss relevant IT matters. • Maintain confidentiality across all IT systems.• Pursue personal development of skills and knowledge necessary for the effective performance of the role.• Ensure proper functioning of Micros and all other related F&B systems including accounting software, time keeping systems, office network etc.

Interact directly with all department heads to identify needs.Establish ideal application plan and develop design for needed files, programs and reports.Train and monitor executives to ensure complete understanding of implementation plan in every aspect.Head and stimulate department team to attain set standards and objectives.Suggest new technologies, equipments and systems to assist changing requirements.Update evolving technologies and recommend improved equipment and systems.Establish required rules and regulations for data, role, systems and limits secure for each user.Manage and monitor quality services of application maintenance.Manage and supervise application improvements implementations.Report on service delivery and application performance.Conduct audit of infrastructure, IT contracts and organization on markets.Prepare and maintain apt disaster recovery plans for consistent business operations.

RoleOverseeing IT projects for restaurants, involving close coordination with vendors to complete tasks on time.Managing the IT set up, software implementation, networks and systems administration for over 75 stores. Handling the implementation of Enterprise Management (EM) in the organisation and timely project completion.Generating KPI report for Operations for the clients/ in house and other reports for the Stores.Planning, scheduling and imparting training to the newly recruited members of Operations team.

Handling 70 Costa Stores; working for different concepts like Bar Lounge Restaurants (11), Noodle House, Good-to-Go and Hey Pesto (2 stores), (Retail Store).RoleOverseeing IT projects for restaurants, involving close coordination with vendors to complete tasks on time.Managing the IT set up, software implementation, networks and systems administration for over 75 stores. Handling the implementation of Enterprise Management (EM) in the organisation; monitoring project progress and achieving on time completion of the project.Generating KPI report for Operations for the clients/ in house and other reports for the Stores.Planning, scheduling and imparting training to the newly recruited members of Operations team.Major HighlightsSuccessfully handled the implementation of Fidelio Material Control for the restaurant, covering 70. Subsequently, facilitated the migration of systems from Restaurant Manager software to Fidelio Material Control. Actively involved in training the end user staff.Essayed a major role in establishing entire IT network and implementing necessary systems for over 40 stores for the organization. Liaised with the vendors and ensured they complied with the guidelines in the execution of the projects.Succeeded in completing and delivering two sites were finished approx. 15 days before the scheduled date.Given bonus in 2008 for completion of EM implementation in 60 outlets.

RoleMapping business processes and handling implementation of the software to provide technology-based solutions to vital business processes. Reporting directly to Managing Director.Coordinating the development of the company's web site.Major HighlightsPlayed a major role in the implementation of ERP, Wings Infonet FZE. Acted as Coordinator between the company and ERP implementer for smooth project progress and management.Made vital contributions towards the development of:Source coding software for Inventory Management. VAN SALES Software.