Ravi Rokade Email and Phone Number

Directed a team of IT professionals, overseeing escalated issue resolution and ensuring SLA adherence.Designed and implemented IT policies to enhance system performance and security.Spearheaded large-scale infrastructure upgrades, ensuring smooth transitions with minimal downtime.Coordinated hardware/software procurement in line with organizational needs and budgets.Conducted training sessions to upskill team members on new technologies and processes.Collaborated with cross-functional teams for successful project delivery and process improvement.

Maintained enterprise servers, backups, and disaster recovery systems, ensuring maximum availability.Administered Office 365, Azure AD, and endpoint security solutions for 4000+ users.Improved monitoring systems using PRTG, enabling real-time issue detection and resolution.Managed Active Directory configurations, including users, groups, and GPOs.Led migration projects, including email systems and server upgrades.Enhanced network security by optimizing VPN configurations and endpoint protection policies.

Configured and maintained Windows servers, focusing on performance and security enhancements.Implemented network monitoring systems using PRTG for proactive issue identification.Managed hardware/software inventories and coordinated IT asset lifecycle.Configured secure remote access using VPNs and endpoint security solutions.Planned and executed routine updates, patches, and server maintenance tasks.Supported cross-functional teams with technical expertise to address complex challenges.

Provided first-level technical support for hardware/software and network connectivity issues.Resolved user issues remotely using GoTo Assist, achieving high resolution rates.Installed and configured user systems, including desktops, printers, and IP phones.Created knowledge base articles and SOPs to streamline troubleshooting processes.Conducted routine hardware diagnostics and repairs to minimize downtime.Delivered excellent customer service, addressing technical issues in a clear and professional manner.