Ravi Singh Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Developed the Account Aggregator & Financial Information User TSP Layer from 0-1, streamlining financial data integration for enhanced user experience. Engineered the Bank Statement Analyzer, including the financial transaction categorization & risk scoring- Led the expansion, product roadmapping & growth strategy of the Digital Know Your Customer (KYC) product suite encompassing services like Digilocker, ID Verification, OCR, Liveness Detection, Selfie KYC, 2-way Video, CKYC, BAV, & more- Conducted A/B testing & utilized user behavior analytics to refine the KYC product through data-driven-decision-making- Spearheaded the 2-way Video platform overhaul, which resulted in reducing call drop rates and improving average call duration. It increased agent efficiency, reduced customer wait time, & streamlined live tracking and reporting for admins- Created Digio Documentation(API Specs Platform) & Playground through strategic planning, a public platform showcasing all Digio services allowing users to self-serve for smaller instances- Defined workflow analytics, it helps businesses to track performance, reducing manual intervention & optimize their operations- Led market research for a comprehensive Anti-Money Laundering platform, addressing regulatory requirements & customer pain points. Authored PRDs to drive development through the SDLC & agile process- Developed a screening platform with a fuzzy match and rule engine to flag risks using red lists that improved risk detection accuracy, while delivering a Case Manager for managing alerts, data, users, and reports- Managed Machine Learning team, guiding them on key initiatives like Liveness Detection, multi-face recognition, nudity checks, document summarization, signature validation, ID card tagging, & background image analysis- Managed the full product lifecycle while leading cross-functional teams & collaborating with key stakeholders to ensure seamless product delivery & alignment with business objectives

- Scoped and led a project to design a new process of doing the project certification in-house which resulted in cost savings of $200,000. Build a roadmap and multiple processes were implemented from both the user and business sides that reduce the loan delivery time by 11% to the users.- Implemented A/B experiments for our product which improved the loan delivery time by 7%.- Developed a tag system by identifying the denying/hold conditions of the loan files and segregating them into categories providing seamless tracking and transparency. It also provides us valuable data insights which help in making strategic decisions.- Prioritized work for bi-weekly sprints and coordinated with internal stakeholders like engineering, product, and operations teams to track progress. Creating SOPs, managing escalations, and ensuring effective pipeline management.- Managed a team of 12 members and rolled out better development practices in order to improve productivity, quality, and efficiency.

- Implemented a process optimization experiment that helps in clearing 5% of the backlog in the pipeline and reduces the overall loan delivery time by 4 hours.- Using SQL to create dashboards in Looker for data visualization which helps in effective planning, executing, monitoring, and reporting for seamless delivery of projects.- Streamlining the process and integrating team dashboards using the macros in Excel helps increase the efficiency of leadership by almost 33%.

Noida Area, India

- Managing SLFD accounts and coordinating with the Product team and Partner bank to resolve queries and issues related to the SLFD product (Super Liquid Fixed Deposit).- Part of a pilot project that involves being trained in a cross-functional team involving UPI, IMPS, DC, and NEFT processes and acting as a single point of contact for any queries from the product team and stakeholders.- Testing the UPI reconciliation panel for daily transaction-level 3-way reconciliation as emphasized by NPCI through SQL.- Automated the UPI refund process by creating an SQL script and integrating it with the Finacle.

Rajasthan, India