Ravier Sousa Email & Phone Number

Toronto, Ontario, Canada

• Spearheaded the design and development of a platform for SD Conecta and Sanofi, which gained +24,000 users.• Developed an AI-powered app for Grupo SC, facilitating the management +80,000 pharmacies, streamlining operations, and enhancing efficiency.

• Analyzed customer journeys using a user-centric approach, successfully reducing 65% of the most frequent support cases, resulting in significant cost savings for the company.• Designed user interfaces and prototypes for client dashboard management, leveraging data visualization to measure results and achieve an 80% satisfaction CSAT.• Demonstrated interface creation skills, and close collaboration with the Engineers, Product Manager, and marketing on a highly technical product, resulting in seamless coordination and stakeholder satisfaction.

• Developed a new digital product through user research, which resulted in a 10x increase in monthly revenue, and boosted recurring purchases.• Collaborated with Product Managers, Developers, and Data Analysts to create growth strategies, resulting in the platform's highest peak of 80,000 subscribers.• Proficiently designed user-focused digital product interfaces using wireframes, high-fidelity prototypes, usability tests, design reviews, and information Architecture.

• Demonstrated excellent communication and adaptability while managing 4 diverse design projects for different clients.• Utilized valuable user research insights to deliver highly user-centered design.• Great presentation skills when conducting design workshops with clients, prioritizing strategies and ensuring impactful design solutions.

Brasília E Região, Brasil

• Collaborated with cross-functional teams and implemented strategic design, resulting in an impressive 400% increase in the customer base.• Played a pivotal role in driving customer acquisition and retention through user-centered design.• Validated potential functionalities with customers using wireframes, prototypes and mockups using Figma.

Brasília E Região, Brasil

Responsible for managing and maintaining the Content Portal of the Universidade de Brasília, ensuring the availability and constant updating of information for students, teachers and other users.

Brasília E Região, Brasil

Through my role as responsible for Support at MCTIC, my main goal was to guide users in their inquiries regarding the Federal Government programs Internet Para Todos and Programa Nacional de Desfazimento de Eletrônicos. This experience allowed me to develop communication and problem-solving skills, as well as a deeper understanding of government public policies in the technology field.