Senior Service Engineer
CurrentInstall, service and maintain the BD Flow cytometry instruments and BD Blood culture instruments.• Diagnosing and resolved the fluidics, Optics, hardware, software and laser failures using established procedures and techniques.• Carrying out routine preventative maintenance visits.• Providing over the phone technical support to customers.• Maintained key accounts, effectively worked onsite with customers.• Maintained accurate instrument service reports and documentation through online service documentation systems.