Technical Support Analyst
CurrentHandled 70+ daily inbound calls while providing superior customer service by resolving technical issues. • Responsible for solving all the hardware and software issues by focusing on First Call Resolution • Provided excellent customer support to our on-site and remote employees via phone and/or remote desktop sessions. • Worked with Active Directory to build user network profiles, reset passwords and remove accounts • Answered user inquiries regarding PC, mobile devices (iOS, android, blackberry) and troubleshoot accordingly