Technical Support Analyst
Current- Handled 70+ daily inbound calls while providing superior customer service by resolving technical issues.
- Responsible for solving all the hardware and software issues by focusing on First Call Resolution
- Provided excellent customer support to our on-site and remote employees via phone and/or remote desktop sessions.
- Worked with Active Directory to build user network profiles, reset passwords and remove accounts
- Answered user inquiries regarding PC, mobile devices (iOS, android, blackberry) and troubleshoot accordingly