Ravi Karnani Email & Phone Number

With over 23 years of relevant experience in IT infrastructure and operations management, I am a Service Delivery Manager (SOC Services) at 3Columns - Australia, a leading provider of global Managed Security Service Provider & Solutions. I hold a Lean Six Sigma Green Belt certification and a Diploma in Computer Hardware & Networking, which enable me to deliver high-quality and efficient service to our clients and partners.As a Service Delivery Manager, I oversee a team of 45+ professionals, ensuring optimal performance, service levels, and client satisfaction across diverse projects and regions. My core competencies include client relationship management, team leadership, SOC support, process improvement, data analysis, and risk mitigation. I excel at analyzing client feedback and conducting root cause analysis, prioritizing process enhancements and deadline-driven partnerships, and refining SOPs and team development. I also spearhead cross-departmental initiatives for risk evaluation and comprehensive remediation strategies, using my skills in Advanced Microsoft Azure Concepts. Through in-depth analysis, relationship-building, and cross-functional team leadership, I identify service delivery improvements, resolve complexities, and maintain positive stakeholder relationships, minimizing disruptions and enhancing customer satisfaction.

Listed skills include Team Management, Vendor Management, Service Delivery, Business Development, and 50 others.