Ravikumar Patel Email & Phone Number

Waterloo, Canada

Waterloo, Ontario

• Proactively monitoring networks and respond appropriately to address various issues.• Working with Incident, Problem and Change Management modules within ticketing system.• Create and track interactions, problems and resolutions in tracking tools, abiding formats and ensuring timely and accurate updates using FreshServices.• Coordinate tier and escalation support to all levels within the IT and Product groups.• Setting up servers, clusters, networks etc. and manage their relevant services.• Administer Active Directory and DNS services, providing support to users for authentication and verification of the workstations.• Recognize critical incidents, inform appropriate groups about it, follow the critical Incident and get resolution with timely manner on it.• Manage and maintain the health and "up time" of WAN/LAN and enterprise computing products and services (consisting of all servers, routers, switches, firewalls and related infrastructure, operating systems, Windows, Linux & AIX and applications) to confirm site availability 24x7.• Create reporting document on all the takes and incidents as well as maintain documentation using Office 365 products.• Run reports on key performance indicators and communicate effectively with stakeholders.

Kitchener, Ontario

• Prepare and manage workstations for new hires, to create comfortable and user-friendly environment.• Install and configure computer hardware, operating system and applications.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Managing and tracking incidents using ServiceNow ticketing system.• Proficient with all the applications in Office 365.• Work across the organization, in a team environment, to deliver quality, satisfaction, and resolution to the clients.• Categorizing data between insurance brokers, underwriters and technicians with high level of accuracy.• Assisting new hires to achieve high level of production and quality work by teaching them efficient work habits.

Mississauga, Ontario

• Managing IT and Computers departments of various transportation companies.• Implemented Windows based environment to create and mange multiple departments within a company (setting permissions, active directory, creating DNS, setting access and editing of the files).• Used cisco-based routers and switches to configure networks, set different permissions and protocols according to the company’s requirements.• Worked with multiple virtual OS, under VMware and oracle virtual software. • Serve as a link between management and employees by handling day to day activities, questions and helping resolve work-related problems.• Handling all the legal and confidential paperwork between trucking corporation and Canada, US ministry of transportation.

Graduate Certificate, Information Technology Network Security

Activities and Societies: • Design and implement security solutions considering the affordances and limitations of the computer operating.

Ad, Computer Engineering Technology

Bachelor'S Degree, Computer Engineering

Activities and Societies: • Worked with Windows, Linux/Unix, Mac and Android OS, including mobile platform. • Learned C, C++, JAVA.

Diploma, Business

Activities and Societies: Marketing Research, Team Presentation, Sales, Project Management, Communication Skills, Supply-Chain Management.