DXC Technology Jan 2014- Present Position – Sr Analyst I Business OperationsKey Engagements:1. Client : Enel (2021- Present) 2. Client : CAAT (College Of Applied Arts And Technology)Role(s): Project management & Coordinator.Roles: Handling ticketing tool with 5 team members in Oneclick – ServiceNow (ITSM).  Works with stakeholders and project team to prioritize collected requirements. Prepared the process doument for Incident management case by case and tasks to work without any process deviation. Impove the quality of the delivery in Incident, task without SAL breach. Regular discussion on the new requirement with stakeholder to understand to fill the GAP. Helping the product owner and development team to achieve customer satisfaction Lead the scrum and development teams in self-organization Remove impediments and coach the scrum team on removing impediments Support the product owner and provide education where needed Manage process and expectations of demands (enhancements / new services) for small to large scale digital projects. Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met. Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments. Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same. Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications. Assists in identifying service improvements to increase customer satisfaction. Ensures delivery of projects meet client and company expectations and needs. Timesheet tracking and preparing the Utilization report monthly basics.

Job Profile & Responsibilities:International payroll process (Multiple Countries) around 1500 employees for SAIPEM ENI GROUP. Time Administration and taking care of Final approval. Transferring of man hours data from Time office to IPS (International Payroll System) Payslips checking (Multi Contracts)  Checklist checking (More than 5000 USD, etc.,) Expenses checking and Reimbursements (Travel Expenses, Annual Medical expenses, Local Air Fair Expenses) and Expenses Reconciliation. Deducting the Cash Advance payment & Advance Phone Expenses etc. Checking of Holiday Accrual & Bonus Accruals. Updating backdated adjustment (Retro Pay)  Taking care of revised timesheet. Processing End payments for terminated Employees & also processing the notice payment for terminated employees. Preparing salary certificates. Bank details updating Handling payslip quires by email & phone. Accuracy is the main criteria Comparison for bonus, single payment process, bank charges and Extra holiday fund  Handling Cost Center activities. Responsible for generating payroll reports to ensure control checks & Standby days payment processingSoftware & Apps Used- GHRS – Oracle People Soft 9” Version- Citrix – Flexi IPS – International Payroll System.- PDOC – Personal Document SoftwareIMS – International Management System.

JOB Profile & Responsibilities U.S.Payroll & HR Administration (See below for details) of Access Dental Plan (Access) and its subsidiary, Premier Access Insurance Company (Premier) based in Sacramento, CA. The two companies have nearly 400 employees and 60 dentists in California.  Handling New hire Process. Time Clock Management & Overtime Monitoring. Processing Payroll & Processing adjustments (All type of bonuses, Commissions, Retro Pay, Severance Pay, EOM etc.) After finish the audit, upload the file into the payroll system. Calculating Doctor’s payroll. Taking care of EDD & Garnishment form Initiating the Employment verification & Background check. Processing Full & Final Settlement for Termed employees. Handling Employee Benefits and Deduction. Preparing COBRA letters, FMLA, PDL CFRA letters & Leave Granting letter. Handling Worker’s compensation. Reporting to BLS (US-Bureau of Labor Statistics). MIS reports Updating the status change in the payroll system (Transfer form one company to another & Transfer form one department to another). Updating the Employee Rate Changes. Training HR & Payroll Process to HR Team (India).USA TRAINING – USPAYROLL / HR Operations & Time Administration process U.S Payroll, HR Operations and Time Administration for PREMIER ACCESS INSURANCE COMPANY (3 months went to USA for transition).