Head Of Converged It Operations Engineering, Vodafone
CurrentLead all converged IT operations across Vodafone’s Mobile and enterprise domains, managing over 200 applications with a team of 500+ FTE to enhance operational performance.Spearheaded digital transformation initiatives focused on GenAI and automation in operational activities, achieving a 30% reduction in costs and significantly improving system reliability.Directed cloud transformation projects, successfully migrating legacy servers to cloud environments, resulting in enhanced scalability and cost efficiency.Insourced and optimized four major support contracts, generating £15M in revenue and achieving 35% cost savings.Collaborate closely with C-level stakeholders to align IT operations with business objectives, driving improvements in service availability, stability, and customer satisfaction.