• Handled customer relations issues, enabling quick resolution, and client satisfaction.• Assistance provided as liaison between students, parents and academics in regard to growth and learning.• Generating new clients and maintaining relations with existing clients for betterment of organization concerning sales target achievement and bringing revenue to the company.• Managed over 120 calls per day and hence increased sales target by 11% MoM.

Service Relationship Management: Acquire new customers and build relationships with existing customers.Attend to customer sales/financial enquiries.Facilitate the account opening & on-boarding process. Banking Operations:Managing Banking Operations inclusive of implementing short/long term plans.Ensuring compliance to rules and regulations of the bank including latest circulars & notifications.Client Relationship Management: Managed customer centric operations, forwarding customer instructions to the concerned departments and ensuring customer satisfaction.Managing the overall functioning of process, identifying improvement areas and implementing adequate measures for customer satisfaction.Ensure resolution of all complaints received for branches through service quality.Gather/prepare statistics for service quality and productivity indicators.

Providing financial planning for HNI individuals.Revenue generation from new and existing clients (Revenue and quality acquisition focus).Acquisition of HNI/corporate clients through wealth advisory services like Mutual Fund, Bond, CP’s etc. Building new relationships for revenue generation and increasing depth in existing relationships.Profiling clients for risk appetite analysis & to do a financial planning by constructing FINACIAL PLAN for individuals.Strengthening and enhancing customer relationship by periodic review of their investment portfolio and increasing Asset Under Management through various product baskets.

Monitor daily operation to ensure free flow process and also supervise the executive of daily tasks.Collaborate with team members and other departments to develop best practices for successful banking operations.Awarded Star Performer award for exceptional performance.Won appreciation for hard work from Client.Operations and Analytic. oRole – Process Associate.oProcess – Backend processing of Account maintenance & Documentation. oProduct – Retail Banking of United Kingdom.Personal and Business Bankin