Ravinder Panesar Email & Phone Number

Bracknell

- Correspond and communicate with delegates by phone and email sending out details of confirmation, registration and application forms.- Ensure that internal and external courses are set up, run and registered on the system in a effective and timely manner. - Monitor and manage course numbers – ensuring low numbers are highlighted permitting relevant marketing to increase numbers or cancel within adequate time periods.- Support the increase in the use of technological solutions to learning & development, in particular e-learning by giving advice and guidance to staff.- Issue username and passwords for ESR. - Procurement and stock control of stationery for the L & D Team via P2P system.- Maintain the learning & development intranet pages; i.e. SLATE Training Prospectus.- Ensure individual training records are updated accurately and in a timely manner. - Assist in the delivery of complex activities such as supporting corporate induction, training sessions and workshops, including the selection of venue, provision of materials and arranging trainers. - Coordinate with trainers to ensure the efficient, effective monitoring and recording of training records including registration, progress and attendance. - Liaise with the Clinical Education team regarding statutory and mandatory compliance for external funding applications. - Develop and maintain expert knowledge in e-learning, intranet and OLM systems.- Participate in the ongoing QMIS (Quality Management Information System) project. - In conjunction with the Senior Administrator ensure that upgrades/changes to ESR, OLM, NLMS are used effectively. - Provide general administrative support such as; answering the telephone, organise meetings, order catering, print and photocopy training information/certificates/forms, raise requisition forms for external training events, design and produce flyers/notices.

- Accurately prepare health records for outpatient clinics.- Obtain all relevant results and patient letters for clinics.- Responsible for locating all missing health records across the Trust.- Liaise with medical and non-medical staff, to ensure smooth running of clinics.- Electronically track health records using appropriate IT system.- Accountable for taking, recording and acting upon telephone messages in a polite and helpful manner.- Support the Trust in excelling patient 18 weeks targets. - Ensure strict confidentiality is maintained at all times. - Actively involved in ongoing training programs.- Other general admin such as printing, photocopying and filing.

- Welcome everybody visiting the Respiratory Outpatient Department in aprofessional and helpful manner. - Proactively attend and depart patients using the relevant IT system. - Request and locate patient notes from various departments and hospitals. - Prepare patient notes for consultants – ensuring all investigation results and clinical letters are up to date, in time for appointment. - Scheduling patient follow up appointments into the correct consultant clinics. - Register new patients onto the systems.- Maintaining the department telephone switchboard, taking initial action as appropriate. - Action all referrals that are presented in clinic. - Support medical staff with any other admin needs.- Liaise with main reception regarding patient transport.- Ensure strict confidentiality is maintained at all times in accordance with Trustpolicy.- Actively support the training of new staff within the department- Book interpreters for patient’s clinic appointment.- Other administrative duties; photocopying, checking the fax server, scanning, printing etc.

Slough, United Kingdom

A voluntary placement undertaken, which included the following responsibilities:- Updating policy documents (COSHH, Risk Assessments)- Accountable for checking if all employee details are up to date (References, personal data, application forms etc)- Identifying training gaps/opportunities for existing staff - Cleansing the IT systems for more efficient use - Liaising with external contacts - Attending to individuals at the front desk - Coordinate with the office manager - Ensuring that a professional attitude is upheld at all times - Maintain positive working relationships with others in the team- Other administrative duties; filing, data entry, ordering office equipment, word processing, diary management, attending to telephone enquiries

- Managing and producing customer online orders - Assisting with the pre/post sales- Supporting new starters on how to conduct the job accordingly - Organising customer orders in time and lane, ready for delivery- Marketing promotions to customers- Ensuring store is presentable at all times - Occasionally operating tills at check outs

Bachelor'S Degree, Human Resources Management, 2:1

Activities and Societies: A member of the University Bhangra Society Key modules include: Year 1 - Introduction to Human Resource.

Btec National Diploma In Business

At Uxbridge College I studied a business related subject and obtained a Distinction Merit Merit.

Gcse

9 GCSES (A-C) including Mathematics & English