With 5 years of experience in customer service and operations, I’ve developed strong skills in communication, problem-solving, and team collaboration, consistently driving operational efficiency and customer satisfaction.I’ve recently completed a Post-Graduate Certificate in Business Administration from York University, which enhanced my understanding of business strategy and management. Currently, I’m pursuing a Digital Marketing Certificate to deepen my expertise in SEO, social media strategy, content marketing, and analytics. I’m passionate about leveraging these skills to create impactful, data-driven marketing campaigns.I’m excited to combine my business acumen with digital marketing knowledge to help brands grow, engage, and connect with their audiences in meaningful ways.