Ravinder Kaur Email & Phone Number

Noida Area, India

--Well versed in Presentation server and XennAPP 5.0 and administration of cirtix servers.--Involved in management of Citrix Infrastructure Solutions, design and Implementation of Citrix Xanapp Farms (5.0,7.6)--Responsible for supporting 3000+applications on presentation server and Xenapp 5.0.--Installation, Configuration of Presentation server, XenApp Server 5.0 and Citrix Client Tools.--Publishing Application as per Client's requirement.--Administration of Presentation and Xenapp Farm.--Configuration of Citrix server policies, Load Management and Printers in the farm.--Assign, modifying application access to the users.--Citrix and Terminal Server License management.--Review the event logs for errors and troubleshoot accordingly.--Installing the Terminal services Licensing.--Installing and configuring Citrix Xenapp plug-ins.--Create Citrix profiles,polices and procedure. Generate Policies for printing and load balancing.--Install Citrix and application related patches on the servers via Installation Manager.--Create and assign load evaluators.--Installing and configure web interface and create service sites.--Install,maintain and monitor Citrix 4.5 and xenapp 5.0 servers making sure they are up-to-date with the latest rolllup hot fix and services packs as well server 2008 update.--Publish applications,server desktops and contents.--Configure printers and printer policies and manage print drivers and printer bandwidth.--Create and configure XenApp administrator accounts and their permissions.--Performing all aspects of account management. User ID creation,Giving Rights to users and share folder,etc.--Publishing application. Deploying ICA client, printer driver mapping, shadowing users,checking sessions,managing server load and CPU utilization.

Noida Area, India

 Last associated with TechMahindra Ltd., Noida as System Administrator (L3).  A keen planner, strategist & implementer with demonstrated abilities in the implementation of IT infrastructure forstrategic corporate projects and new technology implementation for streamlining IT related operations.  Hands on experience in formulating HyperV, SCVMM, Domain Controllers, Exchange Server 2007, ISA Servers,GroupPolicies, Execution of Batch Files, Assignment of User Rights, ,HPDP Routine Backups, Restoration, etc. Talented leader with proficiency in directing highly skilled financial management teams to support the achievement ofoverall corporate goals and objectives. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving &organizational abilities. Possess a flexible & detail oriented attitude.

--Troubleshooting with the issues related to Mobile Messaging Server solutions enterprise applications including Microsoft Exchange Sever, Outlook, Intranets and certain web enabled corporate applications. --Responsible of Installation, Upgradation, Migration, maintenance and disaster recovery of Mobile Messaging Server.--Handling issues related to Microsoft Exchange server (200/2003/2007). If require joining the remote session of customers server and moving forward in order to resolve the issues to their complete satisfaction.--Monitoring Servers (Network Operation Center, NOC) of high end clients (Cisco, Wal-mart, Disney, Avaya, NASA , Cingular, McGraw-Hill etc)--Understanding the application and tries to test all features supported by the software, if found any bug or feature not working then report to engineering for further investigation. This all includes some proposed features as a feature request to add the feature in next release.--Work with the major USA/Australia wireless carriers: Telstra (AU) AT&T, T-Mobile Verizon and Sprint to resolve GSM, CDMA and GPRS technologies.

--I started working as a Technical Support Engineer (Networking) for Linksys, A division of Cisco Inc. with vCustomer Services India Pvt. Ltd.--Managed and supported clients from North America for Linksys Technical Services –Data Communication and Network Management.--Was instrumental in trouble‐shooting all kinds of technical issues related to wired/wireless devices, Network adapters, Routers, Switches, Print Servers, Network Storage, Media Streamers, Gaming Bridges, Ethernet, HPNA 2.0/3.0, IEEE 802.11 b/g/a, Bluetooth and Power line networks etc.--Successfully configured VPN’s via Linksys Quick vpn, Microsoft & Cisco vpn client software’s.--Provided VoIP support for (Vonage, Skype)--Designed small networks using SOHO products, Routers, Switches, Hubs and Print Servers.--Assisted my Team Mentor managing the team, chip in with agents on the floor to overcome technical difficulties to the best of my knowledge and experience.

My work profile there was related to major series of Cisco routers(2600/3600/7200/7500 etc)., Routers recovery from common mode including password, Handling different types of issues with various step by step process, Upgrading IOS images with compatible features and hardware. Recovering router in network down situation, troubleshooting various network architecture related to Cisco routers, Handling MSFC's crash.

Msc It, Information Technology, 1

Mcitp, Server Administrator 2008 Server)

Ccna, Networking

• Bachelor Of Arts, Economics

Diploma In Software Engineering, Information Technology

Activities and Societies: Web designing and developing.