Customer Service Engineer
Bangsar
- Attached to Turboservices Sdn Bhd, a joint venture between Solar Turbines International Company and Deleum Services Sdn Bhd, providing Gas Turbine Total Life Cycle Support for Aftermarket Services such as Gas Turbine Overhaul/Exchange & Up-Rate Programs, Package Refurbishment & Control Retrofit, Field Service Representatives and Technical Training. - Assist various oil & gas customer's in terms of technical and commercial support mainly on Solar Turbines packages around Malaysia especially on exchange program under LTSA and day-to-day operation basis.- Support the project manager in technical commercial coordination on new equipment projects.- Coordinate and conduct various project functions and activities such as project retrofits.- Coordinate and manage in Gas Turbine build, test and disassembly for the clients in Desoto, Texas and Senawang, Negeri Sembilan.- Responsible in initial preparation and arrangement in taking possession for project, construction, installation and commissioning.- Monitoring and managing the Field Service Representative at site to suit the activities to be carried out.- Conduct Quarterly Meeting with the customers per LTSA KPI, work as a focal point in all engineering activities and interface with the client.- Ensuring all the project deliverables is met.- Lead, coordinate, set-up and troubleshoot on the implementation of Enterprise Resource Planning (ERP) to integrate internal and external business process across all business functions (i.e. finance/accounting, sales & service and CRM).- Work as a focal point in negotiation, clarification and preparation of the LTSA between the company and the clients.- Clients include: PETRONAS Carigali Sdn Bhd (PCSB), Sabah Shell Petroleum Company (SSPC), Malaysian Deepwater Production Contractors (MDPC), Kebabangan Petroleum Operating Company (KPOC) & Carigali-PTTEPI Operating Company (CPOC)
