·Manage customer escalated situations in the IT Industry to resolution·Organize across boundaries to promote better project management and customer satisfaction·Maintain direct communication with customers to manage expectations·Direct implementation of various software packages to deliver environment to customers·Proven track record on medium to large turnkey projects as Manager, Project Leader and Oracle Database administrator on successful customer implementations·Extensive Oracle Applications and Oracle Database Administration (DBA) experience·Demonstrates exceptional troubleshooting skills·Maintain data and integrity of the global escalation database·Manage team website·Create, maintain and distribute global escalation reports to inform executive management·Conduct Situation call to troubleshoot / resolve outstanding customer issues·Make timely and effective decisions by assessing risks, evaluate alternatives to deliver on time·Develop mission critical reports·Self-motivated with global perspective·Team player with strong motivational and team building skills·Excellent communicator; both internally and with customers·Quality Assurance Member and ISO 9000 Internal Auditor·Willingness to take ownership of problems / opportunity.·Comfortable communicating with all levels of management·Proven track record in all endeavors.Teacher of Stress Management course to professional people. (The Art Of Living).Specialties: Project Management, Global Manager, Teacher and practitioner of The Art Of Living,Event organizer, Volunteer and Student of Life. Oracle iAS, Oracle DataBase, BEA Oracle WebLogic and Oracle Fusion.