Sr. Director Of Engineering, Enterprise Applications
CurrentDriving the implementation of Enterprise applications for customer experience and go to market for Blackline.
Apr 2024 - Present
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Ravi Sharma Email & Phone Number
Sr. Director of Engineering, Enterprise Applications
at
BlackLine
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Current company
Role
Sr. Director of Engineering, Enterprise Applications
Location
San Ramon, California, United States
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Who is Ravi Sharma? Overview
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Ravi Sharma is listed as Sr. Director of Engineering, Enterprise Applications at BlackLine, a with 501 employees, based in San Ramon, California, United States. AeroLeads shows a matched LinkedIn profile for Ravi Sharma.
Ravi Sharma previously worked as Director, Enterprise Applications, Product Management & Engineering at Coinbase and Director, Head of Biz apps and Collab services – Uber Eats at Uber. Ravi Sharma holds Design Thinking Bootcamp, Business Administration And Management, Problem Solving, Design Thinking from Stanford University.
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Profile bio
About Ravi Sharma
I am a self-motivated leader and entrepreneur with over 20 years of progressive technology and leadership experience across business application and collaboration services ( Salesforce, zoom/telepresence, xactly etc). My passion is to create unique, effective integrated consumer experiences to improve productivity of sales and support agents. By leveraging cloud and collaboration technologies to harness the power of social networks resulting in brand advocacy and new sales opportunities.Within the enterprise, I have extensive experience creating a strategy for deploying, cloud, mobility, automation and collaboration technologies for increased productivity. Partnering with Marketing, Sales, Operations, and Business Development organizations to deploy effective solutions that improve the company bottom line.Professional accomplishments:• Global deployment of Saleforce for Uber Eats, Uber Freight, U4B for 3k sales agents resulting in productivity enchantments of $1.5M per yr.• Launched Genesys for Uber Eats and Uber Freight, Saving $1M per yr.• Launched digital engagement – in progress. Anticipated sales engagement increase of 20%.• Redesigned AV conf room and special space standards for new Uber campus. Campus go live in 2020. Pictures available on request. ( encourage you to visit campus)• Keynote speaker at Zoomtopia 2018- Creative conference room designs. Experienced presenter at large venues.• Launched the new cisco video collaboration portfolio for cisco deployment. Created the mobility and collaboration users experience strategy for the largest videoconference deployment at Cisco Systems Inc. Included Cisco TelePresence systems. Total 200K systems + Helped save $2+ B in travel cost in 5 years.• Presented Cisco IT video collaboration strategy at Cisco Live in 2014 (http://www.ciscolive.com/global). • Led business architecture and marketing solutions for Cisco TelePresence solutions. This included Health Presence, Large videoconference room solutions, Active Collaboration Rooms, Personal/Desktop units, mobile video solutions etc.• Founded Vendo Systems Inc. This green app helps merchants display time based localized promotions.• Founding member of Droptec LLC. chrome based email client.
Current workplace
Ravi Sharma's current company
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Blackline
9 roles
Ravi Sharma work experience
A career timeline built from the work history available for this profile.
Director, Enterprise Applications, Product Management & Engineering
Director, Enterprise applicationsLeading a team of 60 + Engineers, Product and program managers and solutions architects. Driving the evolution of productivity of customer experience team leading applications like Agent Cockpit, Salesforce, Help center, Chatbots and AI tools etc. Key successes:Implementation of a custom single pane of glass application for compliance/consumer agents (Agent Cockpit) resulting in 50% reduction in case handle time thus saving $2.5M annually.Implementation of Amazon connect for voice and chat; thus saving $2M/yr.Lead Coinbase AI initiatives, integration of chatbots with in-house Coinbase GPT service for agent improved productivity, Auto create call summary. Lead the replacement of Copaddo with DX@scale hence reducing the time to deploy by 70% (form 90 min to 20 mins)Lead multiple eng maturity initiatives to implement bug and incident mechanisms achieving 100% SLA adherence. Drive implementation of bugsnag.Drove implementation of third-party integrations covered salesforce, talkdesk, amazon connect, liveperson, sprinklr. Implemented CI/CD processes through Git, Jenkins, github actions, build kite and Kubernetes.Migration of legacy tools from ruby based APis to golang based services.
Jun 2021 - Apr 2024
Director, Head Of Biz Apps And Collab Services – Uber Eats
Director IT, Biz Apps UberEats.Responsible for leading the global transformation of Uber Eats employee productivity by implementing tools, integrations and automation with as Salesforce, Gladly, Genesys, Geopointe, Groove, docusign, Marketo etc. Launched UberEats sales ops process : Global by default, localization by exceptionDrove solutions to enhance sales agent productivity - correlation between outreach and deal close, close first trips, Actives, GB, basket size, Trips per accountReduced agent contact by IVR automation – $10M savingsImproved the agent onboarding process automation – Saving 1wk onboarding per agent.Drove streamlining of agent compensation. Reducing error rates by 20% and increasing time to deploy by 2 days per month.Implemented geopointe for Geocode allocation and automaton of account assignment
May 2020 - Jun 2021
Head Of Contact Center, Collaboration & Av Services At Uber
Leading the rollout of cloud based contact center for 53 countries (includes 10 VOIP restricted countries), 800+ cities servicing 8k agents from 5 lines of business ( Rides, Eats, U4B, NEMO and Freight ) handling 70M customer support calls /yr. ROI: This project will save Uber $21M/yr.Leading the global AV standards across 800 Uber offices. These new standards will be rolled out at the new Mission Bay campus in 2020.
Oct 2017 - May 2020
Sr. Manager, Cloud Services.
Responsible for leading the experience and implementation of web, IM and cloud collaboration strategy at Cisco.
Jun 2015 - Oct 2017
Manager, Collaboration Services (Experience To Implementation)
Responsible for leading the experience and implementation of web, video, IM and cloud collaboration strategy at Cisco. Created a user experience and deployment strategy for anywhere anytime collaboration to create unprecedented value and opportunity for Cisco, its employees and customers. • Lead simplified and unified platform and user experience.• Created collaboration deployment financial models.• Executive customer engagement for strategy brainstorm sessions.• Created a single service portal mycollab.cisco.com to learn, compare, order• Drive product evolution from on-premises to cloud solutions.• Influence cultural change and adoption barriers.
Mar 2008 - Jun 2015
Program Manager, Video Value
Creating value case for video conferencing for cisco on cisco. Conducted Customer EBC for customer to help evaluate the value case for video deployments.Created a value case dashboard that proved a powerful tool for sales and executives and customers to showcase value for video usage.
Apr 2006 - Jun 2008
Sr. Project Manager, Commerce
Responsible for delivering the service configurator, advance services pricing tool for the cisco commerce program.
Sep 2003 - Apr 2006
Project Manager, Cisco.Com & Intranet
Lead the creation of metadata framework to tag and create and assemble content based on metadata tags. This would allow centralized assembly and management of cisco.com content.
Jun 2000 - Sep 2003
Team & coworkers
Colleagues at BlackLine
Other employees you can reach at blackline.com. View company contacts for 501 employees →
JY
Jennifer Yelpo, Cissp, Pmp
Colleague at BlacklineSan Diego, California, United States
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AG
Ali Gordon
Colleague at BlacklineNew York, United States
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AZ
Abby Zenon
Colleague at BlacklineAtlanta, Georgia, United States
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MS
Martyn Sharp
Colleague at BlacklineCelina, Texas, United States
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JD
Jimmy Duan
Colleague at BlacklineSan Francisco Bay Area, United States
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VB
Vijayta Bagga
Colleague at BlacklineAnaheim, California, United States
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AC
Allison Combs
Colleague at BlacklineGreater Seattle Area, United States
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GK
Gary Kantz, Cpa
Colleague at BlacklineGreater Chicago Area, United States
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VR
Veronica Ruff
Colleague at BlacklineCharlotte, North Carolina, United States
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SA
Syed Amjad
Colleague at BlacklineHerriman, Utah, United States
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Jennifer Yelpo, Cissp, Pmp
Colleague at BlacklineSan Diego, California, United States
View →
AG
Ali Gordon
Colleague at BlacklineNew York, United States
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AZ
Abby Zenon
Colleague at BlacklineAtlanta, Georgia, United States
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MS
Martyn Sharp
Colleague at BlacklineCelina, Texas, United States
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JD
Jimmy Duan
Colleague at BlacklineSan Francisco Bay Area, United States
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VB
Vijayta Bagga
Colleague at BlacklineAnaheim, California, United States
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AC
Allison Combs
Colleague at BlacklineGreater Seattle Area, United States
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GK
Gary Kantz, Cpa
Colleague at BlacklineGreater Chicago Area, United States
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VR
Veronica Ruff
Colleague at BlacklineCharlotte, North Carolina, United States
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SA
Syed Amjad
Colleague at BlacklineHerriman, Utah, United States
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3 education records
Ravi Sharma education
Design Thinking Bootcamp, Business Administration And Management, Problem Solving, Design Thinking
Stanford University
Master Of Business Administration (Mba), Technology Management
University Of Phoenix
Bachelor Of Engineering (Beng), Electrical And Electronics Engineering
National Institute Of Technology Rourkela
FAQ
Frequently asked questions about Ravi Sharma
Quick answers generated from the profile data available on this page.
What company does Ravi Sharma work for?
Ravi Sharma works for BlackLine.
What is Ravi Sharma's role at BlackLine?
Ravi Sharma is listed as Sr. Director of Engineering, Enterprise Applications at BlackLine.
Where is Ravi Sharma based?
Ravi Sharma is based in San Ramon, California, United States while working with BlackLine.
What companies has Ravi Sharma worked for?
Ravi Sharma has worked for Blackline, Coinbase, Uber, and Cisco.
Who are Ravi Sharma's colleagues at BlackLine?
Ravi Sharma's colleagues at BlackLine include Jennifer Yelpo, Cissp, Pmp, Ali Gordon, Abby Zenon, Martyn Sharp, and Jimmy Duan.
How can I contact Ravi Sharma?
You can use AeroLeads to view verified contact signals for Ravi Sharma at BlackLine, including work email, phone, and LinkedIn data when available.
What schools did Ravi Sharma attend?
Ravi Sharma holds Design Thinking Bootcamp, Business Administration And Management, Problem Solving, Design Thinking from Stanford University.
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