Raviteja M Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

India

Effectively managing a team of 15 employees from different locations across the globealong with planning, managing and supporting the project to successfully complete itslisted goals and deliverables. It involves identifying and managing risks, carefulresource management, smart budgeting, and clear communication across multipleteams and stakeholders, along with that regular interlocks with the IT. Alsorepresenting business on the High Sev and Critical Sev issues.Roles and Responsibilities• People Manager for a team of 15 members • Global Tools Enablement and Operations Support• Regular interlocks with the IT and other teams such as project management• Represent business on the High Sev and Critical Sev issues• Help team members to develop on personal growth opportunities.• Motivate employees to reach each objective.• Regularly review performance metrics.• Select the right individuals for each task.• Monitor Project and set appropriate deadlines.• Managing the production of the required deliverables

Hyderabad, Telangana, India

Roles and Responsibilities• Team support• Coaching and feed back • Process Training • Building Cross functional relationship with stakeholders • Digital training, Classroom training and modules development • EMC to Dell business transition• Medium Business and Commercial transition• Migrating Canada order processing business tools• OP Business transformation toward Automation • RBTX tool support for NA-USPerformance Appraisal- Special Recognition Award -Many more Shout Out, Bravo and Applause awards

Hyderabad Area, India

Roles and Responsibilities• Processing Purchase orders manually on Dell Sales Application• Managing E-commerce orders placed on Dell.com• Complete solution of order till it ships out.• Ensure the relationship between stakeholders is smooth and well maintained.Performance Appraisal- Bronze Award in FY19Q1- CX Hero for being exceptional & a great team player in delivering results as well as consistently striving for excellence in all the work did for automation teams

Hyderabad, Telangana, India

I started my career at Dell, Customer Executive for US and CA regions for Consumer, Small and Medium Business customers.Responsibilities Identify customer needs / requirements and recommend solutionsHandling escalation from consumer and small business customersPerformance appraisals- On the Spot - Q2FY18- Bronze - Q2FY18- On the Spot - Q3FY18I started my career at Dell, Customer Executive for US and CA regions for Consumer, Small and Medium Business customers. Responsibilities Identify customer needs / requirements and recommend solutions Handling escalation from consumer and small business customers Performance appraisals - On the Spot - Q2FY18 - Bronze - Q2FY18 - On the Spot - Q3FY18Skills: Customer Escalation Management · Customer Follow-Up · Data Analysis · Customer Relationship Management (CRM) · Sales · Escalations Management

B.Tech, Electrical, Electronics And Communications Engineering

up to 3rd year

Intermediate