Ceo
CurrentCheck out our awesome simulation program to help improve your BPO Operations managers' Operational and Financial acumen athttp://www.iamontrac.com/truenorth.html------------------------------------------------------------------------OnTrac is an award winning company that provides software, training and consulting services in the area of Operations Management. We work with over 100 companies in 8 countries. Simply put, we help our clients improve operational metrics such as productivity, quality, csat, retention etc. in our own unique way. It involves focusing on operations management practices, rather than the business process itself. Since our founding in 2004, we have worked with over 100 companies such as HSBS, GE, Money, American Express, JP Morgan, Dell, IBM, Deutsche Bank, Bank of America, Barclays, Accenture etc. and have clients in 8 countries including India, Philippines, China, Canada etc. We have offices in India and Philippines. We have worked with our clients on multiple domains including areas such as banking, insurance, HR, Technology processes etc. on both voice and back office processes. We have a 100% client referral rate.