Designed and developed intuitive user interfaces for web and mobile applications, enhancing user experience and engagement.Worked extensively on Shopify, customizing and optimizing storefronts to improve usability and streamline the shopping experience.Gained experience in video editing, contributing to the creation of engaging multimedia content.Learned and applied WordPress skills to build and maintain websites, focusing on both functionality and design customization.Collaborated closely with developers, product managers, and stakeholders to translate business goals into user-centered designs.Conducted user research, created personas, wireframes, prototypes, and mockups, ensuring designs meet user needs and project requirements.Applied best practices in user interface design, information architecture, and usability testing to create visually appealing and functional products.Continuously iterated on designs based on feedback and data-driven insights, improving user satisfaction and accessibility.

Provided exceptional customer service and support in Arabic, assisting customers with inquiries, complaints, and technical issues.Handled inbound and outbound calls efficiently, maintaining a high level of professionalism and courtesy.Resolved customer concerns by offering relevant solutions, ensuring satisfaction and loyalty.Documented and tracked customer interactions using CRM software to improve service delivery and response times.Developed strong communication skills and the ability to handle difficult conversations while maintaining a calm and empathetic approach.