I am a forward-thinking and results-driven IT professional with over 14 years of progressive experience in the dynamic field of Information Technology. As the Head of IT Department at Pan Business Lists Pvt. Ltd., I bring a proven track record of managing technical support operations, troubleshooting complex issues, and implementing strategic IT initiatives.In my role, I have been a catalyst for leveraging technology effectively, providing crucial recommendations on IT software and systems that have significantly enhanced operational efficiency. My forte lies in the meticulous management of a diverse IT infrastructure, including 10 Rack-Mount HPE Servers, 3 Blade Servers, 2 Routers cum Firewall, and overseeing the seamless functionality of 150 Workstations.One of my core strengths lies in ensuring the highest standards of data protection and cybersecurity. I possess in-depth knowledge of ISO 27001:2022 and GDPR, and I have successfully implemented and maintained these standards, contributing to a secure and compliant IT environment.As a strategic leader, I have steered my team towards achieving business continuity goals, consistently demonstrating a hands-on approach to system administration, and providing effective team leadership. Proficient in managing client-based Windows and Linux systems, I have implemented various policies and technologies, including WSUS, GPO, WDS, VPN, DFS, FSRM, DNS, and DHCP.My expertise extends to incident management, where I have consistently met and exceeded goals by restoring normal service within defined SLAs. I bring extensive experience in implementing, managing, and maintaining a robust Windows Server network infrastructure, incorporating technologies such as Exchange Server, Sophos Intercept X Advanced (Cloud), Symantec Endpoint Server, and Active Directory.In addition to my practical experience, I hold a Bachelor's degree in Computer Applications (BCA) and possess multiple certifications, including MCSA 2012, MCITP, MCSA 2008, and MCP, demonstrating my commitment to continuous learning and staying abreast of the latest technological advancements.I am passionate about driving IT excellence, and I thrive on challenges that allow me to apply my technical acumen and leadership skills. Looking forward to connecting with like-minded professionals and exploring opportunities to contribute to innovative IT projects.