Ray B Email & Phone Number

- Maintaining/running high profile International Enterprise Accounts- Double yearly gross margins across 25 business accounts by providing world class customer support that include processing orders and requests within 24 hours and acknowledging customers within two hours of receiving their initial message.- Onboard new employees to ensure a productive and efficient career with the company.- Communicating and coordinating with customers, Vendors, and internal departments (Accounts payable, purchasing, contracting, …) to ensure all inquiries are being resolved.

- Headed the Membership desk operations and maintained corporate standards.- Achieved daily membership sales goals and promoted BJS credit card.- Processed returns, refunds, gift coupons and assisted AP recovery.- Initiated communication with members, assisted them in their inquiries and handled their complaints.

- Supervised the day-to-day store operations, communicated regularly with regional directors on store business status. Ensured the four pillars of quality are always met.- Demonstrated team leadership and maintained high standards of merchandising.-Placed orders & received deliveries, promoted Lidl brand through exceptional customer service- Assigned tasks among the team and achieved sales goals. Coached associates & supervisors on best practices through learning buddy role.

- Managed the hotel daily operations, supervised hotel staff recruitment and selection process, evaluated staff performance, designed, and implemented training programs as needed.- Established hotel standards, work ethics and assigned weekly schedules, and daily tasks. - Attained best quality service practices throughout all hotel outlets. Launched and operated two new F&B outlets. Set goals and ensured teams achieve them.- Monitored and reduced operational costs. Formulated hotel operational strategy, forecasted sales & business goals, and presented the strategy & goals to hotel owners.

- Led the hotel sales and marketing department day to day operations, guided teams on how to maximize margin profit (Sales, Front Desk, F&B & Reservations). - Executed three five stars hotels soft openings under different flagships, maintained high exposure to promote the hotel, presented customers and media with hotel tours, ensured the hotel brand and its outlets being promoted.- Established new corporate accounts, nurtured customer leads, and increased the hotel gross margin by focusing on growing the MICE sector revenue. - Organized and participated in ExCom meetings, formulated action plans, and coordinated them with all hotel departments on daily basis to ensure smooth operations.

- Trained sales team on Brand specifications, requirements, and guidelines.- Liaised brand exposure with marketing, and top management.- Orchestrated account growth and customer satisfaction, participated in luxury events. - Promoted the brand through direct communication, organized marketing events.

- Managed twenty class A accounts day to day business operations. - Maximized the business growth, implemented, and maintained excellent communication methods with customers, vendors, and internal departments.- Ensured high level of customer satisfaction.- Executed sales orders, provided order status update, and coordinated invoice collections.

- Operated the customer service desk day to day operations.- Answered customers inquires and surpassed ABC customer Service standards.- Trained new associates, and ensured they meet ABC customer service standards. - Executed daily transactions (exchanges, returns, refunds) and resolved customers complaints.

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General