Ray B Email & Phone Number

- Maintaining/running high profile International Enterprise Accounts- Double yearly gross margins across 25 business accounts by providing world class customer support that include processing orders and requests within 24 hours and acknowledging customers within two hours of receiving their initial message.- Onboard new employees to ensure a productive and.

- Headed the Membership desk operations and maintained corporate standards.- Achieved daily membership sales goals and promoted BJS credit card.- Processed returns, refunds, gift coupons and assisted AP recovery.- Initiated communication with members, assisted them in their inquiries and handled their complaints.

- Supervised the day-to-day store operations, communicated regularly with regional directors on store business status. Ensured the four pillars of quality are always met.- Demonstrated team leadership and maintained high standards of merchandising.-Placed orders & received deliveries, promoted Lidl brand through exceptional customer service- Assigned tasks.

- Managed the hotel daily operations, supervised hotel staff recruitment and selection process, evaluated staff performance, designed, and implemented training programs as needed.- Established hotel standards, work ethics and assigned weekly schedules, and daily tasks. - Attained best quality service practices throughout all hotel outlets. Launched and.

- Led the hotel sales and marketing department day to day operations, guided teams on how to maximize margin profit (Sales, Front Desk, F&B & Reservations). - Executed three five stars hotels soft openings under different flagships, maintained high exposure to promote the hotel, presented customers and media with hotel tours, ensured the hotel brand and.

- Trained sales team on Brand specifications, requirements, and guidelines.- Liaised brand exposure with marketing, and top management.- Orchestrated account growth and customer satisfaction, participated in luxury events. - Promoted the brand through direct communication, organized marketing events.

- Managed twenty class A accounts day to day business operations. - Maximized the business growth, implemented, and maintained excellent communication methods with customers, vendors, and internal departments.- Ensured high level of customer satisfaction.- Executed sales orders, provided order status update, and coordinated invoice collections.

- Operated the customer service desk day to day operations.- Answered customers inquires and surpassed ABC customer Service standards.- Trained new associates, and ensured they meet ABC customer service standards. - Executed daily transactions (exchanges, returns, refunds) and resolved customers complaints.

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General