Ray Davis Email & Phone Number

Hornsby, New South Wales, Australia

Australia

New York

Banking Center Manager is responsible for managing a medium to large size consumer banking center, or potentially several smaller centers. (Transaction volumes for these centers generally require 5-20 total FTE). BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customers needs are met by executing lobby leadership.Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays.Communicate with consumer market managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships.Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework.Create workforce stability by cultivating an engaged and well coached team. Demonstrate and model Bank of America core values. Understand and live the values that support our culture.Treat all customers equally and fairly.Adhere to policies and procedures.Stay informed of key priorities and business updates.Execute sales and service plays and processes.

The Associate Small Business Banker (ASBB) reports directly to the Small Business Banker Manager and is a critical component of the bank's overall small business sales and service strategy in banking centers with substantial small business opportunity. ASBBs are responsible for establishing themselves as primary points of contact within banking centers for walk in small business customers and the resident expert for Small Business products, services, and strategies in a banking center. The ASBB will spend the majority of their time meeting the sales and service needs of small business customers. They are also responsible for uncovering the small business customer's personal banking needs to deepen their consumer relationship.

New York Denovos

Execute integrated sales, service and relationship strategies to support growth and retention of business customers. Develops new-to-bank business relationships as well as cross-marketing of services to exiting clients through segment-based sales plans to achieve revenue growth targets and maximize operating capabilities and profitability. Current business segment includes those clients with revenues from $0 to $5 million annually. Business banking clients in this segment typically use more standard product offerings and receive credit decisions through a centralized utility.