Perform advanced administrative duties related to the management and operation of a client's facilities by providing a work environment consistent with their culture and high standards.-Quality assurance of work performed by vendor partners-Implement client's standard operating procedures-Perform site inspections-Provide response and coordination of resolution for specific facilities requests

▪ Lead integral member of the team by supporting the daily operations of multiple Amazon sites ▪ Answering questions for the staff during completion of in-house and off-site services while maintaining a customer-focused environment. ▪ Assisted with new site implementation to ensure successful opening to site while providing the best customer service. ▪ Assists with budget costs for supplies and services within site. While assisting with (MOR) monthly operational reports.▪ Understood site requirements and performing associated duties while performing daily visual inspection of site services.▪ Work closely with Facilities to ensure optimal conditions of site. While coordinating and monitoring open service/facilities tickets to meet deadlines. ▪ Optimized services and personnel resources in a wider area beyond the site level in order to meet deadlines. ▪ Routinely identified and documented process improvements suggestions and communicates them to upper management.

Verizon Wireless | San Jose, CA | 2004 – 2017 Operations Manager-Served as head of all inventory and operations for two locations, ensuring 100% audit scores for flagship locations.-Recognized for strong capabilities and leadership with a promotion to the head operation specialist in region, entrusted to mentor and develop many other operations specialists to achieve a standard of excellence.-Advised multiple locations within region during store openings, earning an award from directors in Q1 for operation success.-Implemented and coached to standards of performance (SOPs) to ensure key personnel are working toward established goals.-Ensured that operations ran smoothly and met all company policies. -Utilized broad scope of industry experience to ensure superior customer satisfaction.