Ray Driessen Email & Phone Number

History of leading teams to exceed customer expectations by eliminating waste, process redesign, and focusing on the customer first.Served as the project lead for redesigning the cancellation department's workflow. This involved working with internal software development staff and an outside software vendor to create an online submission system for company contracted agents to submit data directly to the company and create legal notices of cancellations. Served as part of a team that broke out from the company's wholesale marketplace by working with our affiliate, GEICO, to provide commercial auto insurance to more customers through the direct marketplace.Assisted in the development of the company's Manage Your Policy website by working with the lead software analyst to design and implement the direct bill pages.Served as the project lead for streamlining and automating the printing and delivery of direct bill commission statements to company contracted agents.Served as the project lead for implementing a direct bill email reminder program to notify insured's directly when their bills are coming due.

Listed skills include Microsoft Excel, Microsoft Word, Sql, Hiring, and 7 others.