Ray Floyd Email & Phone Number

Remote

Using TPM EPM/EPgM methodology for Data Center Optimization; I managed the NE Corridor DC exit / NY2 Co-Lo Build / Uptown Charlotte Consolidation/ Network build for Duke Energy Center; Migrated 16 Core Applications, Disconnection of 64 Circuits; provisioning of 492 new servers; Decommissioning of 3000+ devices, network clean-up of Data Centers; New Infrastructure build outs for an Aggregated Data Center including Structure Cabling, Fiber Builds; Power Installs; Switches, 110GBs of new circuits, OOB Cyclades, Routers, Corporate Security Systems with Cameras/NVRs/Key Scanners and Biometric hand scanners, Vendor and Site Assessments, Audits, Policy, developing playbooks & standard processes, with a combined funding of $8.5m+; Using Agile, SDLC, & Waterfall methodologies to lead implementation of a newly introduced Cloud based Video Conference Technology called ZOOM to 5,000 domestic users with a budget of $4.23 million; Develop the SOWs & MSAs with the Vendors for licensing; Security Reviews for infrastructure; Responsible for all project schedules, budgets, timelines. Handled all STAMP forecasting; Coordinated with engineers, programmers, architects, supply change management, and security teams to develop the technical specifications, identify the hardware and circuit capacity to implement product; Worked across 7 lines of business to develop a process for on-boarding users; Built-out of a specially dedicated infrastructure using “Blue Coat” proxies used to identify ZOOM traffic to prevent impacts to the enterprise network queues; Procured and implemented 47 critical circuit upgrades; Perform application development, concept design, planning, testing and implementation of the product; Coordinated and communicated to Sr. and Executive leadership all challenges requiring escalations; Implemented performance dashboard to monitor video networks including data circuits through auto notifications to the support teams for network issues using monitoring tools.

Richmond, Virginia

•Using Agile project methods to formulate project plans, developed process flows, constructed tracking documents to migrate “construction” loans from 3rd party systems to a new system MSP using BRDs/FDS as well as input from business lines to develop logic, test scripts, and data mapping to convert process to new platform, provided weekly status presentations•Conducted the implementation of new USDA products into current product lines coordinating all aspects required to ensure these loans can be serviced per regulations using the bank’s existing process including system and procedural updates.•Coordinated with VA Admin and Business Solutions to develop plans and process for administering access and role privileges.•Conducted meetings, developed tracking docs, project, mapping structures for field mapping and testing to perform ELI mapping of data of a front end system Empower.Net to a back end servicing system, including writing test scripts.•Coordinated with business lines to develop a processes and procedures for originating “Section 8” housing loans per HUD requirements including implementation of process and system enhancements needed for reporting•Installed desktops/laptops, established LAN connections and installed various software applications required for operational and training purposes for daily operations.•Performed business analysis, vendor management, financial forecasting and budget management including capacity models with metric tracking

Remote - Darlington Sc

•Using Agile, SDLC, & Waterfall project methodologies I managed International projects building technology infrastructure, as well as technology refreshes for networks, hardware, application installs and operational upgrades. •Managed schedules, budgets, and timelines for projects spanning across 3 international regions: (EMEA / APAC / AMER). •Managed complete projects for Medium and Large scope initiatives with budgets between $2 Million and $15 Million. •Coordinate engineers, programmers, architects, supply change management at domestic and international locations requiring an in-depth understanding of the concepts to communicate effectively while respecting multiple cultures and time zones. •Installed & decommission Thick/Thin Virtual Clients, Local Area Networks, Client /Servers, Voice Recording (NICE / Verint 360), Video Conf Systems, VoIP solutions, IVRs, PBXs, Switches, Routers, Racks, SAN storage, and Gateways. Installed / decommission of all Wide Area, Voice, Video and IT Networks including tape media and storage components. oSetup Workforce Optimization / Agent Scorecards / Speech Analytics using Verint applications•Perform and track all destruction activities, creating documentation, develop compliance procedures & Visio process flows•Created and implemented a comprehensive performance dashboard to monitor the international networks including telecom and data circuits creating auto notifications to the support teams if network issues are identified through our monitoring tools.

Florence, Sc

•Managed 350+ employees across 16 sites in 7 different states for the Default Operations. •Developed the “Strategy /Project/ Business Development” function for projects & Operations involving 168 Projects & Initiatives managed through MS Project / resource allocation. oProjects were managed using Agile, Lean, Waterfall and SDLC project methodologies oCRM development & data conversion to new platforms, new infrastructure use to build designated call centers and production units, Dodd-Frank / DOJ / OCC regulatory compliance projects for Federal & State regulations •Developed and managed the “Executive Reporting” team for executive level reporting oManged invoices, control/update budgets, created production level metrics oStaffing capacity, expense forecasting, attrition & hiring models – built & managed oData Analytics for tracking & reporting of loss severities on bank and investors assets•Performed analytical & cost benefit proposals for all projects, performance metrics & gap analysis •Financial Controller for $116m Budget 2008, $187m Budget 2009, $211m Budget 2010 & $232m budget in 2011 & 2012•Developed the QC/Compliance function of 135 staff, built process, procedures, reporting, & centralize all quality functions. oMaintain Compliance for State/Federal Regulations including CFPB, DOJ / HAMP / HAFA / HARP / RegAB / Dodd-Frank / OCC VII & X / RESPA / HMDA & TILA / SOX (Sarbanes-Oxley)•Developed, implemented an Escalation Call Center, re-trained 89 employees, built reports, and managed over 7,000 escalated calls monthly resolving 80% of the issues during the initial call. oImplemented Verint Impact for Call Monitoring / Recording and Workforce OptimizationoDevelop Agent Scorecards / Voice Analytics for trends using Verint applications oCustomized Dashboard Metrics from Verint 360 Impact Solutions to monitor production and KPIs•Expanded the Short Sale Operations from 325 employees to 1,600 employees over 3 yrs

Florence, South Carolina Area

Strategy & Implementation Manager, Escalated Call Center Manager, Executive Reporting and Presentation Manager, Operational Analytics, Project Management, Finance Manager, Capacity and Forecasting Models, Compliance and Regulatory Managers, Operations Manager

Florence, South Carolina Area

Multiple System Development and Intergrations, Site Planning including Build-outs and Decommissions of Sites including Furniture/Hardware/Servers/Telephony and contracts for renews, extensions, and terminations.

Florence, South Carolina Area

Mortgage Servicing Specialists for Escrow Administrations including Taxes, Insurance, Claims, Research, and other Master Service responsibilities.

Master Of Business Administration (M.B.A.), Executive Management

Approximately 80% is completed --- have not graduated at this point due to job requirements.

Bachelor'S Sicence, Business Management/Finance

Bachelor Of Business Administration (Bba), Retail Management

Associates Degree, Small Business Administration/Management/Marketing