Ray Glass Email and Phone Number

Office Services/Facility Management• Monitor physical access to the office - greet guests, notify team members, following security protocols• Provide mail (USPS and express accountable mail)/copy/scanning/eFax/binding services to support the office• Office equipment management (copiers, printers, postage and binding) general maintenance and coordinating service calls with vendors• Ordering and stocking of supplies for office operations (office supplies, coffee/break room, technology etc.) in accordance to budget guidelines and use of approved vendors• Security system administration• Facility maintenance requests (heating/ac complaints; restroom; server room, hang pictures/paint touch up/ clean microwaves/fridge weekly or as needed; changing bulbs)• Coordination of employees’ activities and events (announcements, order and set up food, clean up, pick up of food on occasion)• Safety and Evacuation Plan Maintenance• Office Floor Plan Schematic MaintenanceFunctional Support/Procurement• UPS/Shipping: Firm-wide site administrator in setting up users and training/tips/monitoring• Assist Procurement Director with a variety of tasks including sorting data and reviewing spending trends with national vendors; documenting best practices; soliciting feedback; etc.Office Support for ACE Directors• Assist with filing of expense reports and processing of invoices in accounting system• Assist with arranging dept. team meetings, vendor meetings and special needs for visitors to ACE• Assist Conflicts/Marketing with special projects (data entry, notifications)Day to Day Technology Support• Computer Hardware (PC imaging, wipes), Mobile Device and Desk phone support• System setups, breakdowns and office moves• Conference Room Services: Video conferencing, AV setups and take-downs• Performing preventive/routine maintenance on printers• Coordinating with IT vendors; various departments

Order, track, distribute equipment/ mail. Records management.

• Coordinated and assisted management in all related facility and office services by implementing office policies and procedures, identifying and anticipating needs and issues within organizations and proactively initiate or facilitate solutions. • Directed and managed the coordination of space allocation, layout, assist management with facility expansion, space planning, and construction renovation efforts, update floor plans, janitorial services, as well as maintain construction, renovation, and base building drawings and contracts. • Assisted, administered, maintained and coordinated key management system, furniture, equipment, supplies, security card system to include auditing and reporting. • Performed periodic preventative maintenance inspections, ultimately providing for a safe, clean and pleasant office work environment by scheduling and working closely with management, outside vendors, and services to meet the requirements of the business functions and organizations for the campus. • Conducted periodic walk-through inspections of facilities and report discrepancies and building inefficiencies; i.e., carpet cleaning/repairs; safety issues to management and take action and responsibility where required. • Ordered and maintained enough office and kitchen supplies. • Collected on-going feedback related to office issues.• Assisted with the planning and implementation for events onsite. • Maintained standards for office cleanliness and organization. • Managed the onsite copy center/mailroom operations• Sorted mail by the department and individual employees• Prepared outgoing shipments• Arranged package pickups with appropriate carriers• Managed inventory of shipping and mail supplies• Experienced in using several high-speed copiers. Strong knowledge of different binding machines (GBC wire, coil, and Velo bind) saddle stitch

• Supervised, organized and coordinated assigned workloads while coordinating company personnel and supplies• Monitored productivity, quality requirements and quantity requirements of all copy jobs• Cross train staff on all machine operations, ie. Copiers, Fax, GBC, Velo, Cutter, Laminator• Performed limited corrective action counseling and coaching • Motivated employees and recognized their accomplishments through Ricoh Recognize.• Maintains office staff by recruiting, selecting, orienting, and training employees.• Created and updated employees IPD’s (Individual Development Plan)• Maintains office services results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Perform weekly huddles• Developed and maintained monthly reports for client monthly meetings. • Demonstrated working knowledge in the following areas: Fulfillment, Mail Services, Copying/Printing, Scanning, Reception, Hospitality, Courier Services, Shipping & Receiving, Legal Services.

• Worked closely with the office administrator during the office move, vetting vendors for competitive pricing. • Primary duty was to manage the onsite mailroom. Knowledgeable of the Pitney/Neopost/Hasler meter machines. Set up courier ids for end users. • Primary duty was to manage the onsite File room. Set up and archived files through Mastertak and maintained the Iron Mountain file retrieval website. • Worked with my staff in the copy center. Experienced in using several high-speed copiers. Extensive experience with different binding machines (GBC wire, coil, and Velo bind) saddle stitch. • Opened and scanned confirmations and faxed to client’s email through sharescan • Worked as a tax assembler prepared and copied financial reports for clients. • Prepared payroll, inventory, and order all office and kitchen supplies.• Back up Receptionist. • Prepared new hire packets, cubical set-ups, office tours, assigned office key fobs, parking passes, gym passes. • Light facility moves within the office, hospitality/ upkeep of the kitchens. • Restocked breakroom supplies, and conference room set- ups1