Ray Joseph Email & Phone Number

Boston, Massachusetts, United States

• Generated insights from Bates alumnus and stakeholders to drive design choices and content management, decreasing the bounce rate of the website by 42% since last year
• Implemented visual content, Stripe pay engine for membership and donations, and showcasing upcoming events, leading to a 30% increase in engagement in comparison to last year
• Facilitated bi-weekly meetings with design partner to discuss ideas and collaborate on design goals, leading to timely completion of benchmarks to stakeholders

Stoughton, Massachusetts, United States

• Perform outbound calls for potential clients, resulting in 50 leads in 2 years
• Assist the Director of Nursing (D.O.N) in logging weekly physician visit data through Axxess software, ensuring accurate and timely documentation
• Conducting OIG background checks, updating CORI files, and reviewing personal information to facilitate the hiring process, contributing to a smooth onboarding process

Boston, Massachusetts, United States

• Created a bike e-commerce website designed to allow product comparisons, ability to customize bike models, and guest checkout to improve conversion and prevent cart abandonment
• Designed e-commerce website for fictitious company that specializes in helping home owners get inspired to design their dream homes with desired items that match their style
• Created a diet app to simplify the process of searching a diet, logging meals, and tracking data while keeping users informed and accountable

London Area, United Kingdom

• Audited website using knowledge of information architecture, user experience design, user interface design, and accessibility guidelines to identify issues and opportunities for improvement
• Collaborated on drafting clear vision and informational copy using customer research and competitive analysis,leading to increased clarity on product services, and a 15% increase in CRO
• Implemented new assets and color theme following WCAG standards, improving the contrast, readability, and brand alignment
• Validated creative designs and brand style through usability tests, leading to improved brand alignment and buy in from stakeholders

Canton, Massachusetts, United States

• Work on behalf of employer health plans to recover funds
• Analyze variety of client's claims processing systems to compile treatment information of plan participants
• Ensure accuracy of claim information to attorneys, adjusters, and members
• Collaborated with team members to pick up cases from proprietary software dashboard

Ipswich, Massachusetts, United States

• Use Salesforce and SAP to create orders, gather NEB user information, manage inventory, and stay in contact with customers
• Call customers about orders and issues
• Work closely with other customer service team members, refer customers to technical support regarding product details

- Serve as a resource and peer mentor for 2025 freshman class in Wentworth Adams Hall- Led freshmen through orientation activities- organized community engagement and educational events- Participated in Title IX and sexual misconduct training, NAMI training- Uphold Bates community standards within the residence hall

- Supportive member of Bates College's career services- Organizational duties and tasks on Microsoft Excel with attention to detail- Responsible for approving and declining job postings for Handshake- Work closely with the Associate Director of Operations, Marketing, and Outreach

Lewiston, Maine, United States

- Worked collaboratively with 3 students to research on the history of Lewiston/Auburn- Divvied up workload and picked up tasks when needed to ensure timely completion- Presented project to group of piers to be used as a resource for future Bates students

New Haven, Connecticut, United States

ConnCAN is an organization advocating for the improvement of public education in Connecticut.- Compile demographic information for school districts- Update field guide on Teacher Preparation Programs in the state of Connecticut

Bachelor'S Degree, History

Activities and Societies: Ultimate Frisbee Club, Mays Men Co-President, Residence Life Junior Advisor

Certificate, Ui/Ux Design

Online learning community preparing students for the tech industry with curriculum, mentorship, and career support. Completed 500+ hours.

Education record

Activities and Societies: Cross Country, Art Club