Ray Joseph

Ray Joseph Email and Phone Number

IANS | Client Services Specialist | Passion For Products & Tech @ IANS
boston, massachusetts, united states
Ray Joseph's Location
Greater Boston, United States
About Ray Joseph

UX designer interested in bringing actionable change through curiosity, story telling, and research. As a creative I’ve always had an affinity for art, with my artwork featured on publishers such as Celebrating Art and school contests. As a first generation college graduate from Bates College, I earned a BA in History with an interest in diverse stories, empathizing with them, and finding deeper meaning to find solutions. My studies along with my internship experiences has exposed me not only to research methodologies but also allowed me to present my findings and create artifacts to drive change. With my background, I have developed a passion for incorporating visual storytelling into my process of uncovering deep rooted usability issues through research and keen curiosity. Now, I am prepared to begin my new chapter in UX Design.I have supplemented my past experiences through completion of Introduction to User Experience Design with Coursera and UX Foundations with Design Lab. I am currently taking a 9 month intensive bootcamp with Springboard where I will strengthen my skills, build industry experience and expand my network. I’m excited to pair my background with design principles for an ecommerce company. Feel free to connect with me to continue to follow my professional journey.

Ray Joseph's Current Company Details
IANS

Ians

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IANS | Client Services Specialist | Passion For Products & Tech
boston, massachusetts, united states
Website:
iansresearch.com
Employees:
120
Ray Joseph Work Experience Details
  • Ians
    Client Services Specialist
    Ians Dec 2024 - Present
    Boston, Massachusetts, United States
  • Benjamin Mays Black Alumni Society
    Ux Designer
    Benjamin Mays Black Alumni Society Sep 2023 - Dec 2024
    ◦ Generated insights from Bates alumnus and stakeholders to drive design choices and content management, decreasing the bounce rate of the website by 42% since last year ◦ Implemented visual content, Stripe pay engine for membership and donations, and showcasing upcoming events, leading to a 30% increase in engagement in comparison to last year ◦ Facilitated bi-weekly meetings with design partner to discuss ideas and collaborate on design goals, leading to timely completion of benchmarks to stakeholders
  • Life Quality Home Services
    Administrative Assistant
    Life Quality Home Services Oct 2022 - Dec 2024
    Stoughton, Massachusetts, United States
    ◦ Perform outbound calls for potential clients, resulting in 50 leads in 2 years◦ Assist the Director of Nursing (D.O.N) in logging weekly physician visit data through Axxess software, ensuring accurate and timely documentation ◦ Conducting OIG background checks, updating CORI files, and reviewing personal information to facilitate the hiring process, contributing to a smooth onboarding process
  • Springboard
    Springboard Ux Design Fellow
    Springboard Jul 2023 - May 2024
    Boston, Massachusetts, United States
    ◦ Created a bike e-commerce website designed to allow product comparisons, ability to customize bike models, and guest checkout to improve conversion and prevent cart abandonment◦ Designed e-commerce website for fictitious company that specializes in helping home owners get inspired to design their dream homes with desired items that match their style◦ Created a diet app to simplify the process of searching a diet, logging meals, and tracking data while keeping users informed and accountable
  • Ecolens
    Ux Designer
    Ecolens Mar 2024 - Apr 2024
    London Area, United Kingdom
    ◦ Audited website using knowledge of information architecture, user experience design, user interface design, and accessibility guidelines to identify issues and opportunities for improvement◦ Collaborated on drafting clear vision and informational copy using customer research and competitive analysis,leading to increased clarity on product services, and a 15% increase in CRO◦ Implemented new assets and color theme following WCAG standards, improving the contrast, readability, and brand alignment ◦ Validated creative designs and brand style through usability tests, leading to improved brand alignment and buy in from stakeholders
  • The Phia Group, Llc
    Claim & Case Support Analyst
    The Phia Group, Llc Dec 2022 - Aug 2023
    Canton, Massachusetts, United States
    ◦ Work on behalf of employer health plans to recover funds ◦ Analyze variety of client's claims processing systems to compile treatment information of plan participants◦ Ensure accuracy of claim information to attorneys, adjusters, and members◦ Collaborated with team members to pick up cases from proprietary software dashboard
  • New England Biolabs
    Customer Service Representative
    New England Biolabs Jun 2022 - Sep 2022
    Ipswich, Massachusetts, United States
    ◦ Use Salesforce and SAP to create orders, gather NEB user information, manage inventory, and stay in contact with customers◦ Call customers about orders and issues◦ Work closely with other customer service team members, refer customers to technical support regarding product details
  • Bates College
    Junior Advisor
    Bates College Sep 2021 - May 2022
    - Serve as a resource and peer mentor for 2025 freshman class in Wentworth Adams Hall- Led freshmen through orientation activities- organized community engagement and educational events- Participated in Title IX and sexual misconduct training, NAMI training- Uphold Bates community standards within the residence hall
  • Bates College
    Office Assistant
    Bates College Sep 2021 - May 2022
    - Supportive member of Bates College's career services- Organizational duties and tasks on Microsoft Excel with attention to detail- Responsible for approving and declining job postings for Handshake- Work closely with the Associate Director of Operations, Marketing, and Outreach
  • Bates College
    Action / Research Team
    Bates College Jan 2021 - Feb 2021
    Lewiston, Maine, United States
    - Worked collaboratively with 3 students to research on the history of Lewiston/Auburn- Divvied up workload and picked up tasks when needed to ensure timely completion- Presented project to group of piers to be used as a resource for future Bates students
  • Connecticut Coalition For Achievement Now (Conncan)
    Research Assistant
    Connecticut Coalition For Achievement Now (Conncan) Jan 2021 - Feb 2021
    New Haven, Connecticut, United States
    ConnCAN is an organization advocating for the improvement of public education in Connecticut.- Compile demographic information for school districts- Update field guide on Teacher Preparation Programs in the state of Connecticut

Ray Joseph Education Details

Frequently Asked Questions about Ray Joseph

What company does Ray Joseph work for?

Ray Joseph works for Ians

What is Ray Joseph's role at the current company?

Ray Joseph's current role is IANS | Client Services Specialist | Passion For Products & Tech.

What schools did Ray Joseph attend?

Ray Joseph attended Bates College, Springboard, Xaverian Brothers High School.

Who are Ray Joseph's colleagues?

Ray Joseph's colleagues are Sean Mackinnon, Andrew Jacobson, Brandon Geary, Arbi K., Jitesh Jethanandani, Daniel Maloof, Prashant Saxena.

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