Ray Mclaughlin

Ray Mclaughlin Email and Phone Number

Claims & Technology @
Ray Mclaughlin's Location
Hendersonville, Tennessee, United States, United States
About Ray Mclaughlin

I have thirty six years of property and casualty insurance experience with a focus on complex liability claims handling strategy and technology. An ability to clearly connect claims trends to business results led to the Chief Claims Officer selecting me to lead one of the largest and most successful claims software (Guidewire ClaimCenter) transformations in the industry. This experience created an opportunity to take on a very senior role in Information Technology reporting to the COO. In summary, a leader who, through a unique mix of business, claims and technology experience, has been able to leverage a collaborative and inclusive leadership style, to positively impact the insurance industry and its customers.

Ray Mclaughlin's Current Company Details
RPM Consultants LLC

Rpm Consultants Llc

Claims & Technology
Ray Mclaughlin Work Experience Details
  • Rpm Consultants Llc
    Managing Partner
    Rpm Consultants Llc Nov 2023 - Present
    Nashville, Tennessee, United States
  • Farmers Insurance
    Senior Vice President Operations Technology
    Farmers Insurance Jan 2020 - Nov 2023
    Nashville, Tennessee, United States
    In my role, I lead both IT and Operations teams including , IT Finance, PMO/Delivery, IT Supplier Relations, IT Strategy, IT Business Management, Business Continuity and Vendor Risk Strategy
  • Farmers Insurance
    Vice President Claims
    Farmers Insurance Jul 2009 - Jan 2020
    Los Angeles, California, United States
    During this time I led all liability claims handling nationwide including the Complex/Large Loss Team, National Liability Team, Liability & Medpay/PIP Strategy, and Coverage Counsel. After this role I was promoted to head up the Auto Claim East Zone which included 25+ states including a regional operation located in Michigan.After this role was I was asked to lead the implementation of Guidewire Claims Center. This was a five year project which included transforming current state as well as retiring three legacy systems, modernizing aspects of our downstream financial systems and implementing a change management strategy, prior to this effort, not done on this scale at Farmers.
  • Aig
    Liability Claims Strategy
    Aig Jun 2005 - Jul 2009
    Miami, Florida, United States
    AIG hired me to manage complex losses nationally. After a year in this role I was promoted to National Head of Casualty Claims Strategy. In this role, I created the handling strategy which included all aspects of handling, training, quality assurance and implementation of claims handling technology. This division of AIG was eventually sold to Farmers Insurance. Upon my transition to Farmers, I competed for the Head of Liability there and was hired. It was at this time, our family relocated from South Florida to Los Angeles.
  • Progressive Insurance
    Claims Operation Manager
    Progressive Insurance Jun 1987 - Jun 2005
    Miami, Florida, United States
    Progressive hired me as a claims trainee in 1987. At that time, we handled all aspects of auto claims including auto estimation. I was also trained on motorcycle, boat and truck claims handling. At one point, I decided at focus on liability claims handling. I was eventually promoted to Branch management and then to state casualty management in Florida. I did leave Progressive to work as a paralegal and then at Continental. After CNA acquired Continental, I returned to Progressive where I was hired to manage the Miami claims branch and then to build the Florida Casualty claims handling team.
  • Continental Risk Management Sl
    Claims Supervisor
    Continental Risk Management Sl Jan 1993 - Jun 1994
    Fort Lauderdale, Florida, United States
    Continental (acquired by CNA) hired me to handle large commercial claims. Our clients were Fortune 100 accounts and our division was a full service claims and account support service for these very high visibility accounts. I handled claims involving land mining, construction, pollution, trucking, and hotel liability. After 6 months I was promoted to supervise a small team of 6.
  • Bush And Derr
    Litigation Paralegal
    Bush And Derr Jul 1992 - Jan 1993
    Miami, Florida, United States
    The firm hired me to investigate pending legal malpractice cases. We defended lawyers in litigation and my role was to conduct field investigations as well as preparing cases for trial.

Ray Mclaughlin Education Details

Frequently Asked Questions about Ray Mclaughlin

What company does Ray Mclaughlin work for?

Ray Mclaughlin works for Rpm Consultants Llc

What is Ray Mclaughlin's role at the current company?

Ray Mclaughlin's current role is Claims & Technology.

What schools did Ray Mclaughlin attend?

Ray Mclaughlin attended University Of Florida.

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