Ray Pitcher Email & Phone Number

To accurately process and resolve all ESS administration and payroll transactional activities within agreed Service Level Agreement (SLA) time lines and on a right first time basis.To triage starter, leaver and amendment documentation and pass for processing within agreed timescalesTo answer telephone queries in a professional mannerTo provide an ESS Service to the business in line with operational requirements and ESS Operating hoursTo act as escalation point for unresolved queries.To have working knowledge of all Wincanton Policies, Procedures and ESS processes.To train new colleagues as and when required.To have basic knowledge of employment law and statutory entitlements

Training and Development Manager Responsibilities • Introduced, managed and supported new entrants to the business, establishing a sound foundation of job related skills and techniques, providing knowledge of and promoting a health and safety environment.• Provided continuous support and development for existing frontline employees, delivering a range of training to managers and newly appointed managers.• Encouraged and supported colleagues, celebrating successes and improving their self-confidence.Manpower Planning Manager Responsibilities • Co-ordinated the successful deployment of Manpower Planning programmes to the business.• Provided continuous support to managers and front-line administration staff by direct communication to ensure Manpower Plans met set financial and operational targets.• Established a structured approach to maintaining headcount details in the business, working closely with recruitment and managers to ensure staffing needs were met.Recruitment Administrator Responsibilities • Provided effective professional recruitment and resource management for the business consistent with local manpower plans.• Participated fully in recruitment interviews ensuring they were carried out in accordance with Employment Law and Equal Opportunities Legislation.• Employed time management skills and a flexible approach to a 24/7 business and carried out direct communication with front-line managers, employees, outside agencies and potential new employees.Payroll and Clerical Administrator Responsibilities• Undertook a variety of administration roles in the business including Payroll, Road Transport and Purchasing.