I am a customer-focused and collaborative technical support professional. Through my herculean work ethic, penchant for technology, and strong people skills, I quickly resolve issues and maximize customer satisfaction. I excel at working with escalated individuals and complex technical issues, which has made my skills invaluable to companies and clients. Selected Achievements:­ Serve as a product SME, team trainer, and point of escalation at Reliance Worldwide in a remote tech support environment.­ Drove sales and profit KPIs at Rinnai America through tech support, surpassing expectations for productivity and expertise. My success is driven by 2 things – my ability to quickly become a SME in new products and my interpersonal skills. Strong business and technology performance can only result from trustful communication with clients, based a solid knowledge foundation. Moreover, I am frequently chosen to train others in the skills they need to exceed service goals. To discuss new career opportunities, please reach out. I would love to connect with you on LinkedIn.Core Competencies: Technical Support | Plumbing Systems | Industrial Operations | Troubleshooting | Product Expertise | Customer Service | Quality Assurance | Project Management | Training and Development | Operational Efficiency | Equipment Maintenance | Reporting | Data Analysis | Budgets | Process Improvement | Coaching | Mentorship | Relationship Building | Cross-functional Teams | Issue Resolution | Automation