Ray Traster Email & Phone Number

United States

Experienced and dedicated Desktop Support professional with a proven track record of providing exceptional technical assistance and user support. Proficient in diagnosing and resolving hardware and software issues, ensuring seamless operations in diverse IT environments. Skilled in delivering prompt solutions to enhance end-user productivity. Strong communicator known for collaborating effectively with cross-functional teams. Adept at troubleshooting, problem-solving, and working in a… Show more Experienced and dedicated Desktop Support professional with a proven track record of providing exceptional technical assistance and user support. Proficient in diagnosing and resolving hardware and software issues, ensuring seamless operations in diverse IT environments. Skilled in delivering prompt solutions to enhance end-user productivity. Strong communicator known for collaborating effectively with cross-functional teams. Adept at troubleshooting, problem-solving, and working in a fast-paced environment producing results and meeting SLA requirements.Seeking new opportunities! Contact me via LinkedIn. Show less

Managed mobile devices in Intune and AirWatch, orchestrated enterprise-wide software deployments through SCCM, and conducted laptop imaging and repair tasks.• Managed delivery of 400+ corporate owned mobile devices annually ensuring timely distribution and minimizing downtime.• Coordinated seamless department relocations including logistics, space planning and communication with minimal disruptions for smooth transitions. • Implemented unattended software installations improving… Show more Managed mobile devices in Intune and AirWatch, orchestrated enterprise-wide software deployments through SCCM, and conducted laptop imaging and repair tasks.• Managed delivery of 400+ corporate owned mobile devices annually ensuring timely distribution and minimizing downtime.• Coordinated seamless department relocations including logistics, space planning and communication with minimal disruptions for smooth transitions. • Implemented unattended software installations improving system efficiency and reducing manual intervention.• Collaborated with vendors and suppliers to source cost-effective hardware and software solutions, contributing to budget savings. Show less

Supervise ITCSD L1 including daily reporting to upper management, ticket follow up, and assigning auto generated tickets. • Trained new hires accelerating their integration into the team and developed current employees while fostering a collaborative team environment.• Managed ticket resolution processes to ensure SLAs were met resulting in a high level of customer satisfaction. • Provided “White Glove” support for executive-level IT issues, resolving problems swiftly and ensuring… Show more Supervise ITCSD L1 including daily reporting to upper management, ticket follow up, and assigning auto generated tickets. • Trained new hires accelerating their integration into the team and developed current employees while fostering a collaborative team environment.• Managed ticket resolution processes to ensure SLAs were met resulting in a high level of customer satisfaction. • Provided “White Glove” support for executive-level IT issues, resolving problems swiftly and ensuring minimal disruption to their workflow. Show less

Troubleshooting of advanced issues. Working with Execs on high profile issues. • Mentored and coached team members fostering their professional growth and contributing to a skilled and cohesive workforce. • Coordinated seamless department relocations including logistics, space planning and communication with minimal disruptions for smooth transitions. • Managed the installation of printers and added them printserver improving accessibility and ensuring consistent printer… Show more Troubleshooting of advanced issues. Working with Execs on high profile issues. • Mentored and coached team members fostering their professional growth and contributing to a skilled and cohesive workforce. • Coordinated seamless department relocations including logistics, space planning and communication with minimal disruptions for smooth transitions. • Managed the installation of printers and added them printserver improving accessibility and ensuring consistent printer capabilities. • Spearheaded large-scale mobile device deployments, meeting project timelines and budget constraints, and enhancing the organization's mobility capabilities. Show less

Provided technical support and purchasing of hardware and software.