Ray V. Email & Phone Number

London Area, United Kingdom

Weybridge, England, United Kingdom

• Innovation Management SaaS
• Owned the post-sale customer relationship, understanding their business and how Planbox could add further value, as well as ensuring customers were receiving ample ROI to renew agreements.
• Trusted advisor to the customer and their main advocate internally, maintaining account pulse calls on a monthly basis and a quarterly innovation results meeting with each client.
• Identified upsell and cross-sell opportunities to provide new products, services and… Show more Innovation Management SaaS
• Identified upsell and cross-sell opportunities to provide new products, services and solutions.
• Clearly planned out each account in terms of the right effort required to achieve targeted results, and ensured there was increased accuracy and transparency in client communications.

Weybridge, England, United Kingdom

• Data Analytics & Business Insights SaaS
• Responsible for all aspects of the post-sales relationship, goals attainment, best practice consultation, co-ordination of end user enablement and product development.
• Acted as the interface between my customers and Market Logic, their advocate, closely understanding and tracking customer goals as well as program priorities.
• Ensured the successful adoption of our software, helped instil the right customer and end user behaviour that… Show more Data Analytics & Business Insights SaaS
• Ensured the successful adoption of our software, helped instil the right customer and end user behaviour that transformed our customers into insights driven organisations.
• Achieved 93% renewal rate and increased ARR by 8%. Show less

London, United Kingdom

• Social Media Management SaaS
• Forecasted revenue and margin, estimated costs and project managed reconciliation, growing the scope of work by identifying opportunities through data insights.
• Worked with the professional services team to facilitate a seamless customer on-boarding process, ensuring a smooth ‘go live’ and introduction to the user and administrator base from the outset.
• Demonstrated how Code’s technology would drive customers to achieve their objectives using data… Show more Social Media Management SaaS
• Demonstrated how Code’s technology would drive customers to achieve their objectives using data analysis insights, media channel management, marketing strategy and regular QBRs.
• Achieved 100% renewal rate for consecutive years and increased ARR by 36%. Show less

Esher, England, United Kingdom

• Employee & Client Engagement SaaS
• Worked with cross-functional internal and external stakeholders creating and delivering employee, channel and client mechanics to drive performance, recognise, reward, and increase engagement.
• Assessed program risks, identified and corrected issues, anticipated challenges, analysed and improved systems usage and provided timely escalation management.
• Implemented the competency development model where employees are rewarded for learning and… Show more Employee & Client Engagement SaaS
• Implemented the competency development model where employees are rewarded for learning and expanding their skill set, which led the new performance review cycle.
• Achieved 98% renewal rate over 7 years and increased ARR by 83%. Show less

Valencia Area, Spain

• Data Analytics & Business Insights SaaS
• Created satisfaction plans that outlined the customer’s critical success factors, metrics for success, potential issues, and provided recommendations to nurture long-term growth and confidence.
• Owned each customer's experience across the entire lifecycle, including onboarding, driving adoption, continual engagement, renewal and expansion.
• Ran QBRs to ensure clients were meeting goals, improving metrics and increasing user… Show more Data Analytics & Business Insights SaaS
• Ran QBRs to ensure clients were meeting goals, improving metrics and increasing user adoption.
• Achieved 100% renewal rate for consecutive years and increased ARR by 22%. Show less

Barcelona Area, Spain

• Premier Golf Equipment Brand
• Combined entrepreneurial drive with customer success management skills to drive gains in revenue, market share and profit margin.
• Designed and ran customer product and staff account management training, also tailored regional sales and marketing strategies to fit customer needs and culture.
• Achieved leading position in Iberian territory and tripled area annual sales volume within four years, growing sales from 2 Million Euros in 2004 to 6 Million… Show more Premier Golf Equipment Brand
• Achieved leading position in Iberian territory and tripled area annual sales volume within four years, growing sales from 2 Million Euros in 2004 to 6 Million Euros in 2008.
• Promoted from IS Rep to IS & CS Team Leader to Area Manager & finally Southern Europe Team Leader in charge of 11 Area Managers. Show less

Btec National Diploma, Travel & Tourism, Merit

A Level, English, A

A-Level, Spanish, A