A Customer Satisfaction, Sales, Training & Technical Solutions driven individual with well-rounded experience in all aspects of the telecommunications and hosted industries. Providing excellent technical interaction between customers, manufacturers & reseller partners , with over 25 years’ experience and has gained extensive knowledge & industry experience.Possessing high level sales, training and Technical problem-solving experience, resolving business commercial & communications issues within the Hosted, IP and Digital Telephony systems, Call Centre’s, Mobility and Wireless solutions are a key strength. With an established track record of delivering high-level Customer Support within the telecoms market and achieving sales targets with accurate pipeline forecasts. My aim is to continue to deliver first class Customer & Technology support & Management solutions for the foreseeable future. • Solutions focused Technical approach • Customer Satisfaction driven• Refined ability to resonate with the issues faced by an organisation• Adept at conducting complex Technical Engineering & Customer Service meetings• Comprehensive understanding of technology infrastructure• Talented at analysing customer needs and applying it to the development of a solution• Well versed in SaaS, UCaas, VaaS, in the hosted marketplace.